Assistant Manager - Outlet

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

About The Role :

We are seeking a dynamic and customer-focused Assistant Manager for our outlet in Chennai, India. As an integral part of our team, you will play a crucial role in ensuring smooth operations, maintaining high service standards, and driving customer satisfaction.

Oversee daily outlet operations, ensuring efficient service delivery and adherence to company standards

Manage staff scheduling, training, and development to maintain a high-performing team

Handle financial responsibilities, including cash management, inventory control, and cost optimization

Implement and maintain customer service excellence, addressing guest inquiries and resolving issues promptly

Collaborate with other departments to ensure seamless coordination of services

Conduct regular staff briefings and performance evaluations

Ensure compliance with health, safety, and hygiene regulations

Assist in organizing and executing promotional events and food promotions

Maintain accurate records, including daily logs, incident reports, and inventory checks

Identify areas for improvement and implement strategies to enhance operational efficiency

Qualifications

Proven experience in food and beverage management, preferably in a similar role

Strong leadership skills with the ability to motivate and develop team members

Excellent customer service orientation with a keen eye for detail

Proficient in financial management, including budgeting and cost control

Experience with inventory management and staff scheduling

Strong problem-solving skills and ability to make decisive actions in a fast-paced environment

Excellent communication and interpersonal skills

Proficiency in POS systems and basic computer applications

Thorough knowledge of food and beverage operations and current industry trends

Understanding of health, safety, and hygiene regulations in the hospitality industry

Ability to work flexible hours, including weekends and holidays

A degree in Hospitality Management or related field is preferred but not required