Hotel Manager

Company Description

Your Fairmont Journey Starts Here:

Are you asomeonewith a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

About The Role :

The position is an ExCo role responsible in managing all aspects of the Hotel Operation including Food and Beverage, Rooms, Culinary, Security and Maintenance at Fairmont Udaipur Palace whilst working along with other administrative Exco peers and to ensure the delivery of hotel’s experience throughout the entire guest journey meanwhile ensuring optimisation of forecast and budget as well as developing managers and colleagues.

 Primary Responsibilities 

 ENSURES LUXURY GUEST JOURNEY FROM PRE-ARRIVAL TO POST-DEPARTURE 

Leads and guides the ExCo and management teams in driving the hotel to achieve its brand and guest driven goals

Be present to personally welcome key residents and patrons

Be the host at Fairmont Udaipur Palace

Communicates in an effective and timely manner with ExCo and the General Manageron matters which requires the attention of ExCo and the General Manager

Represents Fairmont Udaipur Palacein projecting a credible image to the market, residents and colleagues alike

Be visible around the hotel and shows an active interest in our colleagues’ welfare

Oversees and vet on all preventive maintenance plans

Ensures a clean and hygiene compliant hotel environment at all times

Leads by example in living the Fairmont brands values and established service culture as well as Code of Ethics

 MAXIMISES REVENUE INFLOW AND COST CONTROL 

Sets, plans and directs the operational departments to achieve agreed goals of gross operating profit through attaining competitive RevPar Index, Average Check and CPOR goals

Supports the hotel’s annual budgeting process and adhere to theestablished guidelines

Assists in managing the hotel’s budget and ensuring that expenses incurred are within budget and in line with the established guidelines

Follows protocol in approving expenses, and obtains the approval first from the General Managerand Financial Controller for items which require approval at this level before implementation

Cooperates with the Finance team and ensures compliance of credit policies and procedures through signatures and meetings

Constantly identifies new revenue opportunities and improvement of existing revenue streams

Ensures intelligent use of funds available by optimising spending yet ensuring availability of funds for needed improvements and new initiatives

 SEEKS CONSTANT IMPROVEMENT OF QUALITY IN PRODUCT AND SERVICES 

Complies with Fairmont’s established guidelines on the hotel organisational structure and reporting lines, for example ExCo structure

Works with respective ExCo to ensure F&B concepts, service of sequence and product are aligned with vision and market trends at all times

Ensures residents and patrons receive the experience as detailed in brand Standard Operation Procedure (SOP)and aims to achieve the scores and goals set

Oversees the handling and follow-up of any security incident and guest complaint and always reinforces hotel values

Co-chairs the execution of cleanliness matters in line with government regulations and WHO requirements

Oversees management of CAPEX and projects for the year.

 INTER-DIVISIONAL/STAKEHOLDERS LIAISON 

Acts on behalf of the General Manager in his absence

Helps and supports to establish positive owner relations through proper and appropriate communications with the appointed Owner’s representative

Follows appropriate protocol in communicating with the appointed Owner’s representative and keeping the General Managerinformed of such communications

Leads and guides the ExCo and management teams in driving the hotel to achieve its KPIs

Complies with Fairmont Udaipur Palace'sestablished guidelines on recruitment, appointment and promotion of ExCo, Department Heads and colleagues

Ensures all Marketing and PR Communications are in compliance with Fairmont Brand Marketing guidelines

Supports and helps to prepare and submit the weekly reports to Corporate Office and Owners

Complies with Accor and Fairmont’s established guidelines on staff fringe benefits

Ensures synergies amongst departments

 MAIN COMPLEXITY/CRITICAL ISSUES IN THE JOB 

Integrated aspect of the property

Emergency and crisis management

Qualifications

Diploma or Degree from preferably hospitality or related field

Minimum 12 years’ relevant experience with at least 3 years at ExCo level

Excellent communication skills in English.

Thrives in large scale operation and high-volume operation

Enjoys working in multi-cultural environment

Pre-opening experience preferred

 COMPETENCIES 

Possesses strong interpersonal skills

Ascertains and addresses guest/colleague needs

Directs, trains and motivates individuals and creates and maintains a cohesive team

Possesses good working knowledge of budgets, forecasting, profit and loss statements

Focuses on service with an eye for detail and an approachable attitude

Works well under pressure, analyses and resolves problems, and exercises good judgment

Prioritises and organises work assignments and delegates work effectively

Self-motivates and shows good initiative in a dynamic environment

Ensures security and confidentiality of guest and hotel information

Possesses good computer and property management system skills

Flexible and able to embrace and responds to change effectively

Additional Information

Bachelor’s degree in Hospitality Management or related field preferred.

Proven experience in a customer service role, preferably in hospitality or a luxury service environment.

Excellent communication and interpersonal skills.

Strong organizational skills and attention to detail.

Ability to multitask and remain calm under pressure.

Knowledge of the local area and its attractions is a plus.

Proficient in Microsoft Office Suite and property management systems.