GUEST SERVICE ASSOCIATE F&B SERVICE

Company Description

"Why work for Accor?
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About The Role :

We are seeking a dedicated and customer-oriented Guest Service Associate for our Food & Beverage (F&B) Service team in Mumbai, India. As a key member of our hospitality team, you will play a crucial role in ensuring exceptional dining experiences for our guests.

Greet and seat guests, providing menus and explaining daily specials

Take food and beverage orders accurately and efficiently

Serve meals and drinks in a timely and professional manner

Respond promptly to guest inquiries, requests, and concerns

Maintain cleanliness and organization of dining areas

Process payments and handle cash and credit transactions

Collaborate with kitchen staff to ensure order accuracy and timely delivery

Set up and break down dining areas before and after service

Adhere to all food safety and sanitation guidelines

Assist in training new team members as needed

Participate in regular team meetings to discuss service improvements

Stay informed about menu changes, promotions, and special events

Qualifications

Excellent customer service skills with a focus on creating positive guest experiences

Strong communication and interpersonal abilities

Proven ability to work efficiently in a fast-paced environment

Detail-oriented with a keen eye for cleanliness and presentation

Basic math skills for handling financial transactions

Physical stamina to stand and walk for extended periods

Flexibility to work various shifts, including evenings, weekends, and holidays

Team player with a collaborative attitude

Knowledge of food and beverage service techniques

Familiarity with restaurant operations and procedures

Problem-solving skills to address guest concerns effectively

Previous experience in food and beverage service preferred

Understanding of menu items and ability to make recommendations

Basic knowledge of wine and spirits (a plus)

Proficiency in using point-of-sale (POS) systems

Ability to multitask and prioritize in a dynamic environment

Commitment to maintaining high standards of food safety and hygiene