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Accor Hospitality

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4.7

based on 75 Reviews

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623 Accor Hospitality Jobs

Front Office Ambassador

AAPC India Hotel Management Pvt. Ltd.

 · 

4.7

 based on 75 Reviews

2-4 years

Udaipura

Front Office Ambassador

Accor Hospitality

posted 10hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Salesforce Hotel Management Retail Front Office Business Development

+ 8 more

Job Description



Company Description

Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery.Located On a 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.

About The Role :

  •  Primary Responsibilities  

     Lobby Ambassador 
  • Send pre-arrival emails and questionnaires to gather more information from guests
  • Recognize all guests and build rapport in order to develop personal guest contact, obtain preferences and proactively anticipate guest needs.
  • As needed, manage guests’ schedules to anticipate potential needs.
  • Maintain a high level of privacy and confidentiality on behalf of guests when possible.
  • Address guests' service needs in a professional, positive, and timely manner, consistent with company policy.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Assist other employees to ensure proper coverage and prompt guest service.
  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access within the mansion)
  • Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service

  •  Other Responsibilities 
  • Be fully conversant with all departmental Fire, Emergency and Bomb procedures
  • Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees
  • Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
  • Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
  • Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.


    • Qualifications

    Qualifications

     Your experience and skills include: 
  • Minimum 2 years of Butler experience from Luxury background
  • Strong communication skiils
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Strong interpersonal and problem solving abilities
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively and collaboratively as part of a team


    • Additional Information
  • An opportunity to be with world’s preferred hospitality company
  • Captivating and rewarding experience working alongside passionate professionals
  • Range of exclusive Heartist Benefits
  • Develop your talent through learning programs by Academy Accor.

    • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Front Officer roles with real interview advice

    People are getting interviews at Accor Hospitality through

    (based on 7 Accor Hospitality interviews)
    Job Portal
    Campus Placement
    Walkin
    58%
    14%
    14%
    14% candidates got the interview through other sources.
    Moderate Confidence
    ?
    Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

    What people at Accor Hospitality are saying

    What Accor Hospitality employees are saying about work life

    based on 75 employees
    62%
    51%
    48%
    81%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Accor Hospitality Benefits

    Cafeteria
    Health Insurance
    Job Training
    Free Food
    Team Outings
    Soft Skill Training +6 more
    View more benefits

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