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Guest Relations Executive
Accor Hospitality
posted 14d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Assist guests with check in and checkout, and other cashiering duties
- Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
- Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
- Handle guests mails, messages, and answering phone calls
- Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
- Comply with hotel and department policies and procedures at all times
- Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
- Attend daily briefings and relevant departmental meetings
- Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area
- Supervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all times
- Ensure cleanliness and appearance of Front Desk and related areas
- Establish awareness of the Hotels fire and emergency procedures
- Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
- Provide assistance of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters
- Ensure strict compliance of the Credit Card Privacy - PCI, Cash Float SOP
- Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
Qualifications
- University degree preferred
- Minimum 2 years hotel front office experience in a luxury background
- Computer Knowledge, i.e. well versed with windows, internet explorer and word
- Technical knowledge in Front Office operations
- Basic supervisory skills, verbal and written skills, planning, decision making, training and development
- Read, write, speak English fluently
- Well groomed with leadership quality
- Able to work in a team, good interpersonal and communication skills
- Detail-oriented, organized and very flexible with working extended hours
- Energetic with positive attitude
- Able to work under pressure and independently
Employment Type: Full Time, Permanent
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What people at Accor Hospitality are saying
Guest Relation Executive salary at Accor Hospitality
reported by
1
employee
with 4
years exp.
₹4.5
L/yr - ₹5.8
L/yr
79%
more
than the average Guest Relation Executive Salary in India
View more details
What Accor Hospitality employees are saying about work life
based on 75 employees
Flexible timing
Rotational Shift
No travel
Day Shift
Accor Hospitality Benefits
View more benefits
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