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Accor Hospitality

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4.7

based on 75 Reviews

912 Accor Hospitality Jobs

Guest Relations Executive

AAPC India Hotel Management Pvt. Ltd.

4.7

based on 75 Reviews

2-4 years

Udaipura

Guest Relations Executive

Accor Hospitality

posted 15d ago

Job Role Insights

Flexible timing

Key skills for the job

Hotel Management Hospitality Front Office Counselling Front Desk Internet Advertising

+ 6 more

Job Description

About The Role :

Assist guests with check in and checkout, and other cashiering duties

Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards

Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions

Handle guests’ mails, messages, and answering phone calls

Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests

Comply with hotel and department policies and procedures at all times

Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody

Attend daily briefings and relevant departmental meetings

Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area

Supervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all times

Ensure cleanliness and appearance of Front Desk and related areas

Establish awareness of the Hotels fire and emergency procedures

Ensure vigilance in regard to in-house credit matters and act upon any discrepancies

Provide assistance of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters

Ensure strict compliance of the Credit Card Privacy – PCI, Cash Float SOP

Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager

Qualifications

University degree preferred

Minimum 2 years hotel front office experience in a luxury background

Computer Knowledge, i.e. well versed with windows, internet explorer and word

Technical knowledge in Front Office operations

Basic supervisory skills, verbal and written skills, planning, decision making, training and development

Read, write, speak English fluently

Well groomed with leadership quality

Able to work in a team, good interpersonal and communication skills

Detail-oriented, organized and very flexible with working extended hours

Energetic with positive attitude

Able to work under pressure and independently

Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Employment Type: Full Time, Permanent

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