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Guest Relations Ambassador
Accor Hospitality
posted 1hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Evaluate the everyday status of all hotel occupancy and coordinate with various departments e.g. reservation, sales, and housekeeping to ensure optimal level of guest satisfaction.
Manage and greet all guests, monitor and resolve all requests.
Perform check-in/OUT of guests using the Opera system.
Welcome and greet guests, and answer inquiries and incoming calls.
Prepare occupancy and guest reports Maintain group and individual arrival reports daily.
Inform guests of hotel rates and services and create/cancel/confirm reservations.
Check and manage room allocation.
Determine and ensure compliance with all key control policies and manage all safe deposit boxes for guests.
Coordinate and assist the concierge in all services to guests.
Maintain knowledge of all emergency procedures
Evaluate all credit limit reports on an everyday basis and manage room availability efficiently.
Job Qualifications:
- Pleasant personality with a good appearance.
- Service and guest oriented
- Very good command of both written and spoken English
- Opera experience is a plus
- Ability to work on shift basis.
Employment Type: Full Time, Permanent
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People are getting interviews at Accor Hospitality through
People are getting interviews through
(based on 7 Accor Hospitality interviews)
Job Portal
Campus Placement
Walkin
58%
14%
14%
14% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Accor Hospitality are saying
What Accor Hospitality employees are saying about work life
based on 75 employees
Flexible timing
Rotational Shift
No travel
Day Shift
Accor Hospitality Benefits
View more benefits
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