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Banquet Service Ambassador
Accor Hospitality
posted 14d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Perform opening/closing side duties as assigned and set all tables according to standards and procedures.
- Deliver F&B services in accordance to departmental standards and procedures
- Check on table setting, cleanliness and side station preparation as per workstation assigned prior to the start of operation.
- Greet all patrons warmly upon arrival at the door and escort them to the table.
- Ensure that all food & beverage are served according to service standard.
- Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
- Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons table at the correct temperature.
- Try to remember individual patron s names and their preferences to extend a personalized service.
- Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
- Thank all patrons for patronizing the outlet upon their departure
- Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area
- Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
- Report any complaints, incidents or other irregularities to management
- Assist other Food & Beverage outlets with their operations during peak times or when required
Qualifications
Minimum One Year of experience on the same role.
Hotel Management Degree/ Diploma Holder
Additional Information
- Bachelor s degree in Hospitality Management or related field preferred.
- Proven experience in a customer service role, preferably in hospitality or a luxury service environment.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and remain calm under pressure.
- Knowledge of the local area and its attractions is a plus.
- Proficient in Microsoft Office Suite and property management systems.
Employment Type: Full Time, Permanent
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based on 75 employees
Flexible timing
Rotational Shift
No travel
Day Shift
Accor Hospitality Benefits
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