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Accor Hospitality

Compare

4.7

based on 75 Reviews

907 Accor Hospitality Jobs

Duty Manager

AAPC India Hotel Management Pvt. Ltd.

4.7

based on 75 Reviews

6-10 years

Ernakulam

Duty Manager

Accor Hospitality

posted 4hr ago

Job Role Insights

Flexible timing

Key skills for the job

Housekeeping Hotel Management Hospitality Front Office Resort Coaching

+ 7 more

Job Description

About The Role :

Review and update the logbook.

Check equipment and work setups.

Maintain a smart appearance, be well-groomed, and keep a friendly, cheerful disposition at all times.

Oversee daily operations and ensure smooth workflow.

Report regularly to supervisors or the night manager (if on shift).

Monitor employee performance and provide coaching and necessary training.

Handle guest complaints, take immediate action to ensure satisfaction, and inform the manager when needed.

Implement and coordinate OSM (Operational Standards Manual) procedures in line with the company’s values and core behaviors.

Follow emergency procedures, including fire and first aid protocols.

Be fully aware of daily activities and have knowledge of the hotel's products and facilities.

Ensure that the panic report is printed at least twice during the shift.

Prepare for daily arrivals, including room allocation and handling special guest requests.

Ensure VIP rooms are ready, communicate with housekeeping and F&B, and handle all related tasks prior to VIP arrival.

Take responsibility for the shift, ensuring support for the reception team and resolving issues promptly.

Perform check-in and check-out for VIP guests and Accor members during work hours.

Lead and motivate the team to participate in hotel programs such as Circle M and Cherish to meet monthly goals.

Monitor online guest reviews (Tripadvisor, Booking.com, etc.), investigate issues, and respond accordingly.

Attend important meetings, such as credit and revenue meetings, when requested.

Manage financial tasks like cashiering, foreign exchange transactions, night audits, and guest settlements upon departure.

Provide smooth, friendly service to guests and respond promptly to requests and inquiries.

Handle walk-in reservations and process phone reservations when the reservations department is closed.

Issue guest room key cards and ensure effective security measures.

Check the Paymaster daily and provide feedback to the Rooms Division Manager.

Encourage the team to upsell rooms and breakfast daily, sharing results and feedback.

Train new reception staff and ensure that Opera V9 is used for system training.

Maintain a daily courtesy call sheet, sharing feedback and actions with the manager.

Coordinate with various departments (Front Office, Housekeeping, F&B), especially with the General Manager, regarding VIP and important guests.

Carry out any additional tasks assigned by the management during working hours.

Perform duties in accordance with Mövenpick Hotels & Resorts’ core behaviors:Trust, Relationship, Entrepreneurship, and Drive.

Assist other hotel departments when needed during duty hours.

Qualifications

Experience in a similar role within hospitality.

Strong leadership and communication skills.

Proficient in hotel management software (e.g., Opera, PMS).

Ability to handle guest complaints and solve problems efficiently.

Fluent in English (spoken and written)

Ability to work under pressure and manage shifts, including weekends and holidays.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Duty Manager roles with real interview advice

People are getting interviews at Accor Hospitality through

(based on 7 Accor Hospitality interviews)

Job Portal

Campus Placement

Walkin

58%

14%

14% candidates got the interview through other sources.

Moderate Confidence

What people at Accor Hospitality are saying

5.0

Rating based on 2 Duty Manager reviews

Anonymous · Front Office & Guest Services in Doha, Doha

Likes

Many learnings, team work, insurance

Dislikes

Politics, partiality

Read 2 reviews

Duty Manager salary at Accor Hospitality

reported by 17 employees with 1-15 years exp.

₹2.5 L/yr - ₹6.3 L/yr

11% less than the average Duty Manager Salary in India

View more details

What Accor Hospitality employees are saying about work life

based on 75 employees

62%

51%

48%

81%

Flexible timing

Rotational Shift

No travel

Day Shift

View more insights

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