F&B Executive

Company Description
Mercure Chennai Sriperumbudur
Hotel for travellers looking for local and authentic experiences
Mercure Chennai Sriperumbudur, the only international brand in Sriperumbudur-Oragadam industrial area and automobile hub. It is a 45-min drive from Chennai airport, and Mahindra world city and just 29 mins from Marimalai Nagar. The hotel features an all-day dining restaurant with alfresco, multiple meeting spaces, a fitness center, travel desk and entertainment facilities. This hotel, located opposite to Apollo Tyres, is also in close proximity to major corporations & IT companies.
Singaperumal Koil and Chengalpattu industrial areas are in vicinity. Kanchipuram famous for its historic temples and Kanjeevaram sarees, Mahabalipuram for its historic monuments and beaches are within an hour drive. Guests can visit historical monuments at Mahabalipuram, the famous Ekambareshva and Kailasanatha temple at Kanchipuram amongst many others. Chennai city Centre is easily accessible to guests via the highway.

About The Role :
 Job Purpose  
This position is responsible for providing prompt and professional F&B service to Hotel’s guests.
 Reporting Lines to Food & Beverage Manager 
 Primary Responsibilities  
 Outlet Operation 

Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation

Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards

Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis

Take food and beverage orders according to guest’s requirements and preferences

Deliver food & beverage services in accordance to departmental standards and procedures

Ensure that all food & beverage are served according to service standard

Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full

Try to remember individual patron’s names and their preferences to extend a personalized service

Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)

Collect food and beverage supply requisition, ensure that the stock collected is as per requisition

Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management

Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management

Assist other Food & Beverage outlets with their operations during peak times or when required

 Other Responsibilities 

Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features

Be well versed in hotel fire & life safety/emergency procedures

Attend all briefings, meetings and trainings as assigned by management

Report for duty on time wearing clean and complete uniform at all times

Maintain a high standard of personal appearance and hygiene at all times

Perform other reasonable duties assigned by the Management of the Hotel

Qualifications
 Knowledge and Experience 

Secondary / High school education

Additional certification(s) in Food & Beverage will be an advantage

Good reading, writing and oral proficiency in English language

Ability to speak other languages and basic understanding of local languages will be an advantage

Minimum 2 years of relevant experience in a similar capacity

Working knowledge of MS Excel, Word, & PowerPoint