F&B Executive Interview Questions and Answers

Handle rude guests by remaining calm, empathetic, and offering solutions.

• Listen actively to their complaints and acknowledge their feelings.

• Apologize sincerely and offer a solution to their problem.

• Remain calm and professional, even if the guest becomes angry or aggressive.

• Follow up with the guest to ensure their satisfaction and address any further concerns.

• Train staff to handle difficult guests with empathy and professionalism.

• Examples: Offer a complimentary meal or drink, ...read more