Room Division Manager

Company Description
 Join  us at Accor,  where  life pulses  with  passion! ?
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition:tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!?
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
 Hospitality    is  a  work  of  heart  , ?
 Join  us and  become  a  Heartist  ®. 

About The Role :
We are seeking a highly organized and customer-focused Rooms Division Manager to join our team in Mysuru, India. As a key member of our management team, you will oversee all aspects of the rooms division, ensuring exceptional service standards and operational efficiency.

Lead and manage all sections of the Front Office, including reception, concierge, and housekeeping departments

Develop and implement strategies to maintain and improve overall service standards

Create and foster a performance-driven culture that meets the business objectives of key stakeholders

Oversee quality control of product and service delivery within the rooms division

Analyze department performance metrics and implement improvements as needed

Collaborate with other department heads to ensure seamless guest experiences

Manage budgets, forecasts, and financial performance of the rooms division

Train, mentor, and develop staff to maintain high standards of customer service

Handle guest complaints and resolve issues promptly and professionally

Ensure compliance with all safety and security procedures

Qualifications

Bachelor's degree in Hospitality Management or related field

Minimum of 3 years' experience as a Front Office Manager in international premium and luxury brand hotels

Proven track record of strong people leadership skills and ability to manage a multi-skilled team

Proficiency in Opera Property Management System (PMS), with cloud-based Opera experience preferred

Excellent communication and interpersonal skills

Strong problem-solving and decision-making abilities

In-depth knowledge of hospitality industry standards and best practices

Ability to work flexible hours, including evenings, weekends, and holidays

Demonstrated commitment to delivering exceptional customer service

Proficiency in Microsoft Office suite and other relevant hotel management software

Fluency in English; knowledge of additional languages is a plus

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.