Mansion Upkeep Ambassador

Company Description

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

About The Role :

Cleans and maintains areas of responsibility according to set standards and procedures.

Replenish guest supplies.

Organize and clean equipment’s for daily tasks, such a personal equipment & chemicals.

Collect daily allocations of rooms and keys. Ensure worksheet is kept up to date throughout shift, and keys are signed out& in and kept securely.

Communicate all necessary information such a, sick guest, pet in-house and others.

Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other Talent, Talent Coach or office coordinator.

Ensure guests requests are promptly and courteously met

Report damage or malfunction in hotel rooms/areas to Supervisor

Maintain equipment in a proper state of cleanliness and repair

Maintain a section room report as well as a daily productivity report

Attend daily briefings with supervisor and takes on daily assigned tasks

Reports lost and found articles to the security office immediately

Handle guest complaints, reporting them to Supervisor immediately

Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor

Record room status in allocated section accurately

Comply with hotel’s health, safety and hygiene policy

Adhere to personnel grooming and hygiene standards

Attend meetings and training sessions as required

Carries out additional duties assigned by his/her Supervisors.

Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

Fully understands the difference in guest levels (VIPs) and Room Categories

Ensure all OH&S legislation, policies and procedures are adhered to

Be familiar with property safety, first aid and fire and emergency procedures

Log security incidents and accidents in accordance with hotel requirements

Qualifications

Minimum 1 year of experience preferably in luxury hotel

Post-Secondary Education or relevant qualifications in Hotel Management

Additional Information

Oral and written fluency in English