Service Management Lead

Project Role :Service Management Lead


Project Role Description :Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills :Enterprise Network Operations

Good to have skills :NA
Minimum 12 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be responsible for overseeing the successful execution of projects and ensuring the satisfaction of all stakeholders.
Roles & Responsibilities:

Lead the delivery of programs, projects, or managed services.

Coordinate projects through contract management and shared service coordination.

Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda.

Oversee the successful execution of projects and ensure the satisfaction of all stakeholders.

Engage with multiple teams and contribute to key decisions.

Provide solutions to problems that apply across multiple teams.

Responsible for team decisions.

Expected to be an SME, collaborate, and manage the team to perform. Professional & Technical Skills:

Must To Have Skills:Proficiency in Enterprise Network Operations.

Strong understanding of project management principles and methodologies.

Experience in contract management and shared service coordination.

Excellent communication and interpersonal skills.

Ability to build and maintain relationships with key stakeholders.

Good To Have Skills:Experience with IT service management tools. Additional Information:

The candidate should have a minimum of 12 years of experience in Enterprise Network Operations.

This position is based at our Bengaluru office.

A 15 years full-time education is required.Qualifications15 years full time education