Service Management Lead

Project Role :Service Management Lead




Project Role Description :Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda


Must have skills :Enterprise Systems Monitoring Tools



Good to have skills :NA
Minimum

7.5 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be based in Noida and should have a minimum of 7.5 years of experience in Enterprise Systems Monitoring Tools.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Coordinate the delivery of programs, projects, or managed services.

Manage contracts and ensure effective contract management.

Develop and maintain relationships with key stakeholders and sponsors.

Ensure high levels of commitment and enable the strategic agenda.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Enterprise Systems Monitoring Tools.

Strong understanding of service delivery operations.

Experience in coordinating projects and managing contracts.

Excellent communication and relationship management skills.

Good To Have Skills:Experience with ITIL framework.
Additional Information:

The candidate should have a minimum of 7.5 years of experience in Enterprise Systems Monitoring Tools.

This position is based in Noida.

A 15 years full-time education is required.


 Qualifications 

15 years full time education