Service Management Lead

Project Role :Service Management Lead


Project Role Description :Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda

Must have skills :Enterprise Network Operations


Good to have skills :NA
Minimum
5 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be responsible for overseeing the successful execution of projects and ensuring the satisfaction of all stakeholders.
Roles & Responsibilities:

Lead the delivery of programs, projects, or managed services.

Coordinate projects through contract management and shared service coordination.

Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda.

Oversee the successful execution of projects and ensure the satisfaction of all stakeholders.

Engage with multiple teams and contribute to key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Responsible for team decisions.

Expected to be an SME, collaborate and manage the team to perform.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Enterprise Network Operations.

Good To Have Skills:Experience with network security and firewall management.

Strong understanding of network operations and troubleshooting.

Experience with network monitoring and performance optimization.

Knowledge of ITIL framework and service management processes.
Additional Information:

The candidate should have a minimum of 5 years of experience in Enterprise Network Operations.

This position is based in Pune.

A 15 years full-time education is required.

 
Qualifications 
15 years full time education