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Accenture

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3.9

based on 53.4k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

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26763 Accenture Jobs

HR Service Delivery Senior Analyst

Accenture Solutions Pvt Ltd

3.9

based on 53.4k Reviews

5-8 years

₹ 3 - 21L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

HR Service Delivery Senior Analyst

Accenture

posted 20d ago

Job Role Insights

Flexible timing

Key skills for the job

HRIS Customer Support Recruitment Workday HR Operations Service Desk Management

+ 7 more

Job Description

Skill required: Employee Services - Workday Talent Management

Designation: HR Service Delivery Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

What would you do?
User support/ End User Support

Provide support for all Tier 2 level inquiries including troubleshooting, data corrections, and business process clarification for all colleagues on Workday across the enterprise

Help users navigate challenges by leveraging training materials and other experience

Provide 1 on 1 coaching to help users troubleshoot errors

Self-serve knowledge base

Create and oversee incident tickets & identify assigned groups (functional, technical, reporting and data) and ensure that issues are resolved within a reasonable timeframe as per defined SLA's

Reach out to other support areas when solution is not easily obtainedData Governance Support/ Production Support

Action various Workday inbox items pertaining to various Human Capital Management (HCM) business processes

Adhere to documented processes to ensure data is maintained accurately and timely

Understand data performance requirements and impact to current production

Analyze, explain and resolve business process and master data related inquiries from business community and provide root cause analysis solution & possible recommendations

Participate in data governance projects as required

Analyze issues (including data and process issues) and identify opportunities for systems and process optimization

Escalate technical issues to the HR Technology team and follow up with key stakeholdersThe Workday Talent Management team is responsible for designing, developing, implementing, and managing business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization.

What are we looking for?

Customer Communications

Customer Support Operations

Service Desk Management

Adaptable and flexible

Problem-solving skills

Written and verbal communication

Agility for quick learning

Strong working knowledge of HRIS (Workday experience preferred)

Business knowledge working in the retail industry preferred

Demonstrated in-depth process knowledge HR processes and the employee life cycle

Strong analytical skills and problem solving skills

Strong time management skills

Proven ability to respond to new situations and work in a constantly changing environment

Able to effectively manage multiple projects and prioritize work in order to meet deadlines

Strong communication, interpersonal, facilitation and presentation skills required for communicating to all levels within the organization.

Team player with a passion for learning and training.

A self-starter with demonstrated ability to thrive in a fast paced work environment

An above average experience using MS Office

Workday

Roles and Responsibilities:

In this role you are required to do analysis and solving of increasingly complex problems

Your day to day interactions are with peers within Accenture

You are likely to have some interaction with clients and/or Accenture management

You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments

Decisions that are made by you impact your own work and may impact the work of others

In this role you would be an individual contributor and/or oversee a small work effort and/or team

Please note that this role may require you to work in rotational shifts

Qualifications
Any Graduation

Employment Type: Full Time, Permanent

Read full job description

Accenture Interview Questions & Tips

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People are getting interviews at Accenture through

(based on 5.2k Accenture interviews)

Job Portal

Campus Placement

Company Website

Referral

Walkin

Recruitment Consultant

33%

18%

13%

12% candidates got the interview through other sources.

High Confidence

What people at Accenture are saying

3.9

Rating based on 1.3k Senior Analyst reviews

Anonymous · IT Infrastructure Services in Noida, Uttar Pradesh

Likes

All depends on the project, your colleagues and manager. If these are good then you will enjoy working. Some good learning modules are there.

Dislikes

No increment last year, same is expected this year. Very high variable pay.

Read 1.3k reviews

Senior Analyst salary at Accenture

reported by 16.8k employees

₹5.2 L/yr - ₹21 L/yr

47% more than the average Senior Analyst Salary in India

View more details

What Accenture employees are saying about work life

based on 53.4k employees

66%

85%

68%

76%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Accenture Bangalore / Bengaluru Office Location

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Bangalore / Bengaluru (1)

Bengaluru Office

71, Cunningham Road, BengaluruBengaluru, India, Bengaluru
560052