282 Service Desk Management Jobs

Project Role :Application Tech Support Practitioner



Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Desktop Transformation


Good to have skills :Microsoft Windows Desktop Management
Minimum

7.5 year(s) of experience is required


Educational Qualification :Graduate BE Btech

Summary:As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions.
Roles & Responsibilities:

Act as the primary point of contact for clients, providing ongoing support and ensuring the smooth functioning of systems and applications.

Accurately define client issues and interpret and design effective solutions based on deep product knowledge.

Collaborate with cross-functional teams to resolve complex issues and ensure timely resolution of client concerns.

Maintain accurate records of client interactions and issue resolution, utilizing ticketing systems and other tools as necessary.
Professional & Technical Skills:

Must To Have Skills:Strong experience in Desktop Transformation.

Good To Have Skills:Experience in Microsoft Windows Desktop Management.

Solid understanding of system and application architecture, including troubleshooting and problem-solving skills.

Excellent communication and interpersonal skills, with the ability to effectively interface with clients and cross-functional teams.

Strong analytical and organizational skills, with the ability to manage multiple priorities and meet deadlines.

Experience with ticketing systems and other support tools.
Additional Information:

The candidate should have a minimum of 7.5 years of experience in Desktop Transformation.

The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering high-quality support solutions.

This position is based at our Bengaluru office.

 
Qualifications 

Graduate BE Btech