Service Management Lead

Project Role :Service Management Lead




Project Role Description :Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda


Must have skills :Enterprise Network Operations



Good to have skills :NA
Minimum



7.5 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be based in Gurugram and should have a minimum of 7.5 years of experience in Enterprise Network Operations.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Lead the delivery of programs, projects, or managed services.

Coordinate projects through contract management and shared service coordination.

Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda.

Manage and oversee the performance of the team.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Enterprise Network Operations.

Strong understanding of service management principles and practices.

Experience in managing and delivering programs, projects, or managed services.

Excellent communication and interpersonal skills.

Good To Have Skills:Experience with ITIL framework.

Experience in leading cross-functional teams.

Knowledge of project management methodologies.

Ability to analyze and solve complex problems.
Additional Information:

The candidate should have a minimum of 7.5 years of experience in Enterprise Network Operations.

This position is based in Gurugram.

A 15 years full-time education is required.

Qualifications

15 years full time education