HR Service Delivery Senior Analyst

Skill required: Payroll - Payroll Process Design


Designation: HR Service Delivery Senior Analyst


Qualifications:Any Graduation


Years of Experience:5 to 8 years

Language - Ability:English - Advanced


What would you do?
Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThis Role involves deeper understanding of the Payroll Admin & Leveraging expertise to solve specific problems pertaining to Payroll . Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.Create a performance driven competitive culture in the team by:o Ensuring team is aware of their goals and how their performance evaluation criteria. Payroll experience into US/UK/InternationalCollaboration

Participates in various internal or client initiatives related to process.

Liaise with Accenture Local IT to escalate Technology issues being faced by the Team.

Work collaboratively with all internal & third-party stakeholders to achieve business goals.Team Management & Team Development

Recruit & on-board new team members

Ensure that the team is adequately staffed and resources have the right skills required for the job. Liaise with leadership, recruitment and IJP Teams on staffing requirements.

Providing team members with a clear sense of direction and understanding of their responsibilities

Manage and improve people performance and align them with organizational goals and objectivesThe Payroll Process Design team focuses on processing HR and Payroll Data in payroll applications on time and accurately in an agreed Payroll application as per agreed timelines. The team is responsible for addressing Employee and HR queries related to payroll inputs in a timely and accurate manner, work with Payroll Providers or 3rd Party Vendors to research and provide resolution. The team is also responsible for performing checks and validations on the payroll reports, variance analysis, and reasonability checks between current and previous payroll and resolving payroll problems within the confines of established policies & procedures using relevant payroll system. The team may also work on designing processes for performing payroll preparation, pay-slip calculation, post-payroll registration (e.g. accounting booking, payments, social security), recurring statutory forms submission.


What are we looking for?

Strong analytical skills

Commitment to quality

Written and verbal communication

Detail orientation

Adaptable and flexible

Work on robust internal quality controls to meet accuracy levels.

Work on defined complex cases and perform minimum quality checks to note health of the process

Escalate issues and seek advice when faced with complex issues/problems.

Actively participate in all process related business meeting in-person or virtually through conference calls and ensure action and documentation of issues and agreements.

Raise relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.OE OPEX & Continuous Improvement

Liaise with Business Excellence team as required to drive Operational Excellence within Team and support OE Focal.

Identifies & implements improvement/innovative ideas which can reduce time/cost, improved accuracy, enhance controls, increase customer experience or create value for client

Ensure the process dashboards & visual management displays are reviewed on an ongoing basis and are up-to-date.

Ensure process controls are put in place & followed; Develop & maintain an excellent relationship with internal and external clients and / or business partners to ensure achievement of business goals

Ensure that Business Continuity and Disaster Recovery Plans are up to date and liaise with BCM Team and Local IT to ensure testing periodically. Subject Matter expertise / Training/Updates/ Quality/ documentation

In-depth understanding of Payroll Processes (Pre and Post) Processes to meet Business requirements (e.g., timelines, quality, and costs)

Acquires in depth knowledge, as required & support in Knowledge Transfer of any process

Must read, understand & analyze client process as per the business rules. Should become a process expert within first 4 months and then demonstrate the knowledge & subject matter expertise of the process to help team members and resolve issues.

Communicate, train & implement relevant process knowledge change/updates to the team

Ensure all process documentation / work instructions are maintained timely, validated with process updates per current process flows to ensure compliance with documentation requirements.

Work on robust internal quality controls to meet accuracy levels.

Roles and Responsibilities: "

In this role you are required to do analysis and solving of increasingly complex problems

Your day to day interactions are with peers within Accenture

You are likely to have some interaction with clients and/or Accenture management

You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments

Decisions that are made by you impact your own work and may impact the work of others

In this role you would be an individual contributor and/or oversee a small work effort and/or team

Please note that this role may require you to work in rotational shifts

Process Support :

Read, understand and analyze client process as per the business rules as a subject matter expert.

Execute the process accurately and timely as a hands-on processor.

Master the given process and help the team members to overcome process related queries

Escalate issues and seek advice when faced with complex issues/problems.

Pay close attention to quality of written and verbal English skills within Team.

Creates a logical plan, realistic estimates and schedule for an activity or project segment.

Ensure LWI's are followed and updated regularly and train the team members on process updates.

Ensure process controls are followed; Maintain, validate and update process documentations as applicable to ensure compliance with documentation equirements.

Perform â"Root Cause Analysisâ" on issues faces and suggest appropriate corrective action for current remediation and future control.

Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.

Participates in various internal or client initiatives related to Process.

Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent.Team Support:

Plan proper allocation of work.

Support Team lead / Manager with Daily stats / reporting and MOS. Update process metrics on daily basis and maintain MIS.

To be available on the floor through the day to resolve process related issues.

Participate in Team building activities & Organizational initiatives.

Complete training need analysis for the team on timely manner through quality reports and knowledge tests

Follow the Quality Check and Audit mechanism within process to ensure delivery on SLA's.

Ensure and maintain the security and confidentiality of client data."

Qualifications
Any Graduation