IT Customer Service Representative

Project Role :IT Customer Service Representative


Project Role Description :Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.

Must have skills :Cloud Infrastructure


Good to have skills :NA
Minimum
5 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. You will drive incident, issue, and outage management, investigation, and restoration. Your typical day will involve ensuring the smooth operation of IT systems, resolving technical issues, and collaborating with various teams to provide effective solutions.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Manage the delivery of IT production systems and services.

Drive incident, issue, and outage management, investigation, and restoration.

Ensure the smooth operation of IT systems.

Resolve technical issues.

Collaborate with various teams to provide effective solutions.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Cloud Infrastructure.

Strong understanding of IT production systems and services.

Experience in incident, issue, and outage management.

Knowledge of investigation and restoration processes.

Good To Have Skills:Experience with IT customer service.

Familiarity with ITIL framework.

Understanding of IT security and compliance.

Knowledge of IT infrastructure and networking.
Additional Information:

The candidate should have a minimum of 5 years of experience in Cloud Infrastructure.

This position is based at our Kolkata office.

A 15 years full-time education is required.

 Qualifications 
15 years full time education