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IT Customer Service Representative

3-8 years

Gurgaon / Gurugram

IT Customer Service Representative

Accenture

posted 10d ago

Job Description



Project Role :IT Customer Service Representative

Project Role Description :Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.

Must have skills :Enterprise Network Operations

Good to have skills :NA
Minimum

3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an IT Customer Service Representative, you will be responsible for managing the delivery of IT production systems and services. Your typical day will involve driving incident, issue, and outage management, as well as investigation and restoration. You will play a crucial role in ensuring the smooth operation of IT services and resolving any technical issues that may arise. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Manage the delivery of IT production systems and services.- Drive incident, issue, and outage management.- Investigate and restore IT-related issues.- Ensure the smooth operation of IT services.- Resolve technical issues that may arise.- Provide active participation and contribution in team discussions.- Contribute to providing solutions to work-related problems. Professional & Technical Skills:- Must To Have Skills:Proficiency in Enterprise Network Operations.- Strong understanding of IT production systems and services.- Experience in incident, issue, and outage management.- Knowledge of investigation and restoration techniques.- Familiarity with IT service operations and delivery.- Good To Have Skills:Experience with ITIL framework.- Experience with IT service management tools.- Knowledge of network security and protocols. Additional Information:- The candidate should have a minimum of 3 years of experience in Enterprise Network Operations.- This position is based in Noida.- A 15 years full-time education is required.

Qualifications
15 years full time education

Employment Type: Full Time, Permanent

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People are getting interviews at Accenture through

(based on 5.1k Accenture interviews)
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Campus Placement
Company Website
Referral
Walkin
Recruitment Consultant
33%
18%
18%
13%
4%
2%
12% candidates got the interview through other sources.
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What people at Accenture are saying

3.2
 Rating based on 35 Customer Service Representative reviews

Likes

Hybrid culture, salary day, overtime

Dislikes

Management does not listen to your concerns until you document it on email. Then you will be seen as a bad behaved human

Read 35 reviews

Customer Service Representative salary at Accenture

reported by 240 employees
₹1.7 L/yr - ₹7 L/yr
48% more than the average Customer Service Representative Salary in India
View more details

What Accenture employees are saying about work life

based on 52.7k employees
65%
85%
68%
76%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Accenture Benefits

Free Transport
Cafeteria
Work From Home
Gymnasium
Health Insurance
Soft Skill Training +6 more
View more benefits

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