Salaries

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Employer? Claim Account for FREE

Accenture

Compare button icon Compare button icon Compare
3.9

based on 54k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

zig zag pattern zig zag pattern
filter salaries All Filters

26803 Accenture Jobs

Customer Contact Comms Analyst

Accenture Solutions Pvt Ltd

 · 

3.9

 based on 54k Reviews

3-5 years

₹ 2 - 14L/yr (AmbitionBox estimate)

tooltip
This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai

Customer Contact Comms Analyst

Accenture

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

Digital Marketing SAP CO Data Analysis Customer Service AWS Oracle

+ 13 more

Job Description






Skill required: Customer Operations - Voice - Service Desk Voice Support



Designation: Customer Contact Comms Analyst



Qualifications:Any Graduation



Years of Experience:3 to 5 years



What would you do?
 The HR Service Delivery Analyst will provide the knowledge, expertise and guidance to manage the process and people efficiently. To ensure 100% accuracy in all the resolutions provided by the helpdesk. The Analyst is expected to answer all process related queries raised by Customer service Associate and the end user.
  • Manage and Inspire Team Results
  • Manage schedule adherence (For Self and Team) (Call boards, CUIC reports and Phone)
  • Partner with Supervisor to provide Performance/Quality related counseling and coaching when appropriate to ensure Zero Escalations / Errors
  • Perform RCA on service issues / complaints
  • Assist in handling customer calls when calls are in queue.
  • Identify training needs for team and individuals through monitoring, escalations and desk reviews.
  • Work with Supervisors to develop specific job aides as needs arise.
  • Provide floor Support
  • Report results to management
  • Maintain BE related documents for the team
  • Manage escalation calls
  • Will need to be working on calls/emails as and when needed
  • Recognize and reward positive behavior, results, etc.
  • Motivate and inspire continuous improvementsThe role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.



    What are we looking for?
  • Customer Service
  • Customer Service Management
  • Adaptable and flexible
  • Problem-solving skills
  • Agility for quick learning
  • Written and verbal communicationUnique Knowledge & Skill Requirement
  • Hands-on experience with Ticket tracking tools like SNOW, SIEBEL, WQM, ASKHR
  • Hands on knowledge in CISCO telephony management
  • Hands on knowledge on ERP like SAP, Oracle, Peoplesoft or Success factors
  • Working knowledge of payroll systems (e.g. Oracle, Kronos)
  • Comfortable with Microsoft Office tools (Word, Excel, PowerPoint, outlook)
  • Sound knowledge of US & UK Labor legislation Laws
  • Knowledge of Applicant Tracking Systems like ATAS/Red Carpet/Taleo/Workday
  • Excellent verbal and written communication skills
  • Typing speed – 50 words per minute



  • Roles and Responsibilities:
  • In this role you are required to do analysis and solving of lower-complexity problems
  • Your day to day interaction is with peers within Accenture before updating supervisors
  • In this role you may have limited exposure with clients and/or Accenture management
  • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
  • The decisions you make impact your own work and may impact the work of others
  • You will be an individual contributor as a part of a team, with a focused scope of work
  • Please note that this role may require you to work in rotational shifts


    Qualifications

    Any Graduation

    • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

    Prepare for Accenture Analyst roles with real interview advice

    Top Accenture Analyst Interview Questions

    Q1. If I give you the data can you use Excel formulas to give the output?
    asked in Analyst interview
    View answers (13)
    Q2. Regrading server patches, and migration from lower environment to higher environment for Weblogic and Jboss
    asked in Analyst interview
    View answers (3)
    Q3. What is limitations of liability What is force manure What is indemnity What is procurement What is sourcing What is termination at cause Wh ... read more
    asked in Analyst interview
    View answers (2)
    View all 71 questions

    What people at Accenture are saying

    3.8
     Rating based on 1.1k Analyst reviews

    Likes

    Yearly hikes are better then other service based companies like tcs , Infosys, cognizant etc

    • Salary - Good
      +6 more
    Dislikes

    Totally depends on team , I got a good team and my experience is good till now

      Read 1.1k Analyst reviews

      Analyst salary at Accenture

      reported by 10.5k employees
      ₹2.8 L/yr - ₹12.5 L/yr
      15% more than the average Analyst Salary in India
      View more details

      What Accenture employees are saying about work life

      based on 54k employees
      65%
      85%
      68%
      76%
      Flexible timing
      Monday to Friday
      No travel
      Day Shift
      View more insights

      Accenture Benefits

      Free Transport
      Cafeteria
      Work From Home
      Gymnasium
      Health Insurance
      Soft Skill Training +6 more
      View more benefits

      Compare Accenture with

      TCS

      3.7
      Compare

      Cognizant

      3.8
      Compare

      Capgemini

      3.8
      Compare

      Infosys

      3.7
      Compare

      Wipro

      3.7
      Compare

      Genpact

      3.9
      Compare

      LTIMindtree

      3.8
      Compare

      Deloitte

      3.8
      Compare

      IBM

      4.0
      Compare

      Nagarro

      4.0
      Compare

      Tech Mahindra

      3.5
      Compare

      Amazon

      4.1
      Compare

      Google

      4.4
      Compare

      PwC

      3.4
      Compare

      NTT Data Information Processing Services

      4.0
      Compare

      Mphasis

      3.4
      Compare

      Ernst & Young

      3.4
      Compare

      HCLTech

      3.5
      Compare

      JPMorgan Chase & Co.

      4.0
      Compare

      Optum

      4.0
      Compare

      Similar Jobs for you

      Analyst at Accenture Solutions Pvt Ltd

      Gurgaon / Gurugram

      3-5 Yrs

      ₹ 5-7 LPA

      Analyst at Accenture Solutions Pvt Ltd

      Bangalore / Bengaluru

      3-5 Yrs

      ₹ 3-7 LPA

      Senior Analyst at Accenture Solutions Pvt Ltd

      Mumbai

      5-8 Yrs

      ₹ 7-10 LPA

      Senior Analyst at Accenture Solutions Pvt Ltd

      Mumbai

      5-8 Yrs

      ₹ 7-10 LPA

      Analyst at Accenture Solutions Pvt Ltd

      Bangalore / Bengaluru

      3-5 Yrs

      ₹ 5-7 LPA

      Senior Analyst at Accenture Solutions Pvt Ltd

      Gurgaon / Gurugram

      5-8 Yrs

      ₹ 7-10 LPA

      Analyst at Accenture Solutions Pvt Ltd

      Bangalore / Bengaluru

      3-5 Yrs

      ₹ 5-7 LPA

      Senior Analyst at Accenture Solutions Pvt Ltd

      Bangalore / Bengaluru

      5-8 Yrs

      ₹ 4-8 LPA

      Senior Analyst at Accenture Solutions Pvt Ltd

      Gurgaon / Gurugram

      5-8 Yrs

      ₹ 7-10 LPA

      Senior Analyst at Accenture Solutions Pvt Ltd

      Bangalore / Bengaluru

      5-8 Yrs

      ₹ 7-10 LPA

      Accenture Mumbai Office Location

      View all
      Mumbai  (1)
      Mumbai Office
      1st, 2nd, 3rd, & 4th Office Level, Building No. 02, Mindspace, Serene Properties IT/ITES SEZ, Thane-Belapur Road, Airoli, Navi MumbaiMumbai, India, Mumbai
      400708

      Customer Contact Comms Analyst

      3-5 Yrs

      Mumbai

      2d ago·via naukri.com

      S&C Global Network - AI - Resources - Data Science Consultant

      4-8 Yrs

      Bangalore / Bengaluru

      1d ago·via naukri.com

      IMU- CAL- PRD- Senior Manager

      11-16 Yrs

      Bangalore / Bengaluru

      1d ago·via naukri.com

      S&C Global Network - AI - Resources - Data Science Analyst

      1-5 Yrs

      Bangalore / Bengaluru

      1d ago·via naukri.com

      S&C Global Network - AI - Resources - Data Science Analyst

      1-5 Yrs

      Gurgaon / Gurugram

      1d ago·via naukri.com

      S&C Global Network - AI - Resources - Data Science Consultant

      4-8 Yrs

      Mumbai, Gurgaon / Gurugram, Bangalore / Bengaluru

      2d ago·via naukri.com

      S&C Global Network - AI - Resources - Data Science Consultant

      4-8 Yrs

      Mumbai, Gurgaon / Gurugram, Bangalore / Bengaluru

      2d ago·via naukri.com

      S&C Global Network - AI - Resources - Data Science Analyst

      1-5 Yrs

      Mumbai, Hyderabad / Secunderabad, Gurgaon / Gurugram

      2d ago·via naukri.com

      Record To Report Ops Associate

      3-4 Yrs

      Noida

      2d ago·via naukri.com

      Procure To Pay Operation Senior Analyst

      5-8 Yrs

      Jaipur

      2d ago·via naukri.com
      More about working at Accenture
      golden leaf award

      #5 Best Mega Company - 2022

      golden leaf award      golden leaf award

      #1 Best Mega IT/ITES Company - 2022

      golden leaf award      golden leaf award

      #11 Best Mega Company - 2021

      golden leaf award      golden leaf award

      #3 Best Mega IT/ITES Company - 2021

      golden leaf award

      Jobs from Similar Companies

      Accenture Jobs by Locations

      Accenture Jobs by Designations

      write
      Share an Interview