Customer Contact Comms Analyst

Skill required: Customer Operations - Voice - Service Desk Voice Support


Designation: Customer Contact Comms Analyst


Qualifications:BBA/BCom/Any Graduation


Years of Experience:3 to 5 years

Language - Ability:English - Proficient


What would you do?
You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Customer Operations - Voice - Help desk role - ticket resolutionThe role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.


What are we looking for?

Adaptable and flexible

Ability to perform under pressure

Problem-solving skills

Detail orientation

Ability to establish strong client relationship

Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts

Customer Communication:** - Serve as the primary point of contact for customers regarding disputes.

Provide clear and timely communication to customers on dispute status and resolution actions.

Escalate complex disputes to appropriate levels as needed.

Customer Communication:** - Serve as the primary point of contact for customers regarding disputes.

Provide clear and timely communication to customers on dispute status and resolution actions.

Escalate complex disputes to appropriate levels as needed.


Qualifications
BBA,BCom,Any Graduation