Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

RATE NOW!
- ABECA 2025
  
  RATE NOW!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Accenture

Compare

3.9

based on 52.8k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated IT/ITES Company - 2024

27795 Accenture Jobs

Customer Contact Comms Senior Analyst

Accenture Solutions Pvt Ltd

3.9

based on 52.8k Reviews

5-8 years

₹ 3.8 - 20L/yr (AmbitionBox estimate)

Gurgaon / Gurugram

Customer Contact Comms Senior Analyst

Accenture

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Customer Service Telecom Project Management Product Management Business Development

+ 8 more

Job Description

Skill required: Omnichannel - Customer Service

Designation: Customer Contact Comms Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

What would you do?

Proactive and inquisitive candidate required with clear and precise communication, written and oral skills

Market knowledge of US Wireless and Telecom domain would be preferred

Domain knowledge of International Voice process

Analytical skills are also required with an eye for detail

Job requires the candidate to be assertive or influence people, probe for responses and empathize with customers

Proven experience in achieving targets against budget

Team Building - Ability to coach, connect and motivate team members

Clearly defines problems. Considers all the facts and alternatives available. Is willing to make firm and speedy decisions. Demonstrates objectivity and high quality in decision-making

Ability to work with basic quality tool like RCA, CAPA, pareto, box plots etc.

Ability to establish facts and develop conclusions and recommendations following detailed assessment and analysis

Ability to make, communicate and deploy decisions related to people and processes and to control, monitor and evaluate the effectiveness of the decisions implemented

Ability to make tough and timely decisions on task and people

What are we looking for?

QUALIFICATIONS REQUIRED:Graduate in any discipline from an accredited institution EXPERIENCE (Must to have skills):

Total Experience:3 Years +

International Voice Experience

US Telecom Experience would be desirableSET YOURSELF APART:(
Good to have skills):

US Telecom Exp

Technical / Telecom Troubleshooting Experience

Roles and Responsibilities:

Communicate with client customers via voice to help resolve the issues being faced

Access the company's internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports

Initiate required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments

Adapts effectively to changing plans and priorities

Is able to follow a collaborative approach with people at different levels or working style

Demonstrates ownership for goals. Drives himself and others to achieve desired results.

Reviews and monitors progress with course correction to ensure success. Constantly raises the bar after each achievement

Manage team expectations and project SLAs

Monitor knowledge sharing and retention within the team

Coordinate with supervisor and manager to provide day to day insights

Share with supervisor and manager performance trends of the team and agree on next steps

Handling customer escalations or providing resolutions which require higher level of authorization

Qualifications
Any Graduation

Employment Type: Full Time, Permanent

Read full job description

Accenture Interview Questions & Tips

Prepare for Accenture Senior Analyst roles with real interview advice

What people at Accenture are saying

3.9

Rating based on 1.3k Senior Analyst reviews

Anonymous · IT Infrastructure Services in Noida, Uttar Pradesh

Likes

All depends on the project, your colleagues and manager. If these are good then you will enjoy working. Some good learning modules are there.

Dislikes

No increment last year, same is expected this year. Very high variable pay.

Read 1.3k reviews

Senior Analyst salary at Accenture

reported by 16.8k employees

₹5.2 L/yr - ₹21.2 L/yr

47% more than the average Senior Analyst Salary in India

View more details

What Accenture employees are saying about work life

based on 52.9k employees

66%

85%

68%

76%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

Compare Accenture with

TCS

3.7

Compare

Cognizant

3.8

Compare

Capgemini

3.8

Compare

Infosys

3.7

Compare

Wipro

3.7

Compare

Genpact

3.9

Compare

LTIMindtree

3.9

Compare

Deloitte

3.8

Compare

IBM

4.1

Compare

Nagarro

4.0

Compare

Tech Mahindra

3.6

Compare

Amazon

4.1

Compare

Google

4.4

Compare

PwC

3.4

Compare

NTT Data Information Processing Services

4.0

Compare

Mphasis

3.4

Compare

Ernst & Young

3.5

Compare

HCLTech

3.5

Compare

JPMorgan Chase & Co.

4.1

Compare

Optum

4.0

Compare

Similar Jobs for you

Senior Analyst at Accenture Solutions Pvt Ltd

Mumbai

5-8 Yrs

₹ 7-10 LPA

Senior Analyst at Accenture Solutions Pvt Ltd

Bangalore / Bengaluru

5-8 Yrs

₹ 4-8 LPA

Senior Analyst at Accenture Solutions Pvt Ltd

Gurgaon / Gurugram

5-8 Yrs

₹ 7-10 LPA