Customer Service New Associate

Skill required: Customer Operations - Non Voice - Service Desk Non-Voice Support


Designation: Customer Service New Associate


Qualifications:Any Graduation


Years of Experience:0- 1 yrs


What would you do?
You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization


What are we looking for?
Problem-solving skills

Process-orientation

Ability to manage multiple stakeholders

Ability to establish strong client relationship

Written and verbal communication

Commerce Graduates having in-dept experience in Accounts receivable area covering cash application and refund process.

Learn and adapt to new systems and process transactions per the instructions manual given.

Excellent written and Verbal Communications

Passion to solve customer queries

Willing to take-up lead role during team leads absence

Support in daily huddles and MIS reporting

End to end order to cash process knowledge

Exposure to Peoplesoft

MS Office tools like MS Excel, MS PowerPoint MS Word Roles and Responsibilities: Extracting Bank Statements as required

Creating Receipts as required

Applying cash per remittance

Performing bank reconciliation and process adjustments for variance

Process refunds

Participating in Daily Huddle

Following instruction manuals

Meeting Quality Targets

Meeting Productivity Targets

Share workload of peers as required

Back-up to team lead

Support MIS reporting and in conducting team huddles

Submit Ideas on process and system improvements

Support audit requirements

Compliance to A/R procedures.QualificationsAny Graduation