Trust & Safety New Associate

Skill required: User-Generated Content Moderation - Content Moderation



Designation: Trust & Safety New Associate



Qualifications:Any Graduation



Years of Experience:0 to 1 years



What would you do?
Enables a superior brand experience,accelerates responsible growth and creates a secure environment. Job


Summary:As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat.You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction.The ideal candidate will have excellent communication skills, a strong problem-solving ability,and the capability to handle multiple chat conversations efficiently.Key Responsibilities:Customer Interaction:Provide support to customers via live chat on various platforms.Respond to customer inquiries in a professional and timely manner.Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.Identify the spam content to provide genuine search results. Help the victims to remove their explicit videos/Photographs from global sites.Remove the Personal Identifiable information reported by the user from various search results.Addressing ad blocking through improving ad experiences across the web.Review websites, product listings and merchant center accounts to ensure compliance with the Google Shopping policies and quality standards?.Review web pages and tag the Landing Page based on the content on the page for Google to display the right content to the relevant audience.Review YT videos and decide whether it can be monetized.Authorization specialist will work on Trademark related complaints based on the Trademark Policy, counterfeit goods & services either will process the Complainant/TM Authorization or will pushback & escalate the complaints in case we have any grey area cases/concerns. Once the complaint is processed the Trademark will be blocked from the Search Engine.The Content Moderation team focuses on reviewing photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our client's terms of services. They review content that may be sensitive in nature.They ensure every piece of content in violation of the client's terms of services is accurately identified and flagged for action in a timely manner.Issue Resolution:Identify and resolve customer issues and complaints effectively. o Escalate unresolved issues to higher-level support teams when necessary.Maintain a calm,positive and helpful attitude with all customer interactions.Product and Service Knowledge:Stay updated with the latest product/service features, company policies, and troubleshooting steps toprovide accurate information.



What are we looking for?
Ability to perform under pressureAdaptable and flexibleProblem-solving skills/ccenture is a trusted, innovative, comprehensive, and experienced partner to leading platformcompanies. The Trust and Safety offering within Accenture Operations helps keep the internet safe andhelps platform companies accelerate, scale, and improve their businesses. Content moderators serve asan important line of defence by helping improve the quality and safety of online content while gaininghands-on job experience.

ou will deliver value to our clients, while making a larger impact on society. You will be responsible foranalysing and reviewing user profiles, audio, videos, and text-based content and/or investigating,escalating and/or resolving issues that are reported by users or flagged by the system. Due to the natureof the role, the user may be exposed to flashing lights or contrasting light and dark patterns. Contentmoderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. Inthe context of this role, individuals may be directly or inadvertently exposed to potentiallyobjectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of ourpeople and provide the support and resources needed to perform their job role responsibilities. Activeparticipation in Accenture's well-being support program, designed specifically for the Trust & Safetycommunity, provides valuable skills to promote individual and collective well-being.


Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to generalguidelinesYour primary interaction is within your own team and your direct supervisorIn this role you will be given detailed instructions on all tasksThe decisions that you make impact your own work and are closely supervisedYou will be an individual contributor as a part of a team with a predetermined, narrow scope of workPlease note that this role may require you to work in rotational shifts/Strong coping, emotional resilience, and stress-management skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interestof client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsBasic internet research skills Good comprehension, communication (verbal, written) skills is requiredto interpret contentBe a team player and value cohesivenessBe flexible to cater to changing business needs in a fast-paced environmentBe aware of social trends, political situations, current affairs etc


Qualifications

Any Graduation