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Accenture

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3.8

based on 55.9k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated IT/ITES Company - 2024

20520 Accenture Jobs

Customer Service New Associate

Accenture Solutions Pvt Ltd

3.8

based on 55.9k Reviews

0-1 years

₹ 2.3 - 2.4L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Customer Service New Associate

Accenture

posted 6hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Salesforce Accounting Medical Billing Accounts Receivable Operations Management

+ 7 more

Job Description

Skill required: Customer Operations - Non Voice - Service Desk Non-Voice Support

Designation: Customer Service New Associate

Qualifications:Any Graduation

Years of Experience:0- 1 yrs

What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalizationWhat are we looking for? Problem-solving skills

Process-orientation

Ability to manage multiple stakeholders

Ability to establish strong client relationship

Written and verbal communication

Commerce Graduates having in-dept experience in Accounts receivable area covering cash application and refund process.

Learn and adapt to new systems and process transactions per the instructions manual given.

Excellent written and Verbal Communications

Passion to solve customer queries

Willing to take-up lead role during team leads absence

Support in daily huddles and MIS reporting

End to end order to cash process knowledge

Exposure to Peoplesoft

MS Office tools like MS Excel, MS PowerPoint MS Word Roles and Responsibilities: Extracting Bank Statements as required

Creating Receipts as required

Applying cash per remittance

Performing bank reconciliation and process adjustments for variance

Process refunds

Participating in Daily Huddle

Following instruction manuals

Meeting Quality Targets

Meeting Productivity Targets

Share workload of peers as required

Back-up to team lead

Support MIS reporting and in conducting team huddles

Submit Ideas on process and system improvements

Support audit requirements

Compliance to A/R procedures.QualificationsAny Graduation

Employment Type: Full Time, Permanent

Read full job description

Accenture Interview Questions & Tips

Prepare for Accenture New Customer Service Associate roles with real interview advice

What people at Accenture are saying

3.7

Rating based on 8 New Customer Service Associate reviews

Anonymous · Customer Success, Service & Operations in Bangalore / Bengaluru

Likes

It feels working in a reputed company

Job security - Good

Dislikes

No incentives, work life balance and also less salary

Salary - Bad

+3 more

Read 8 New Customer Service Associate reviews

New Customer Service Associate salary at Accenture

reported by 116 employees

₹2 L/yr - ₹3.8 L/yr

11% more than the average New Customer Service Associate Salary in India

View more details

What Accenture employees are saying about work life

based on 55.9k employees

65%

85%

67%

75%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Accenture Bangalore / Bengaluru Office Location

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Bangalore / Bengaluru (1)

Bengaluru Office

71, Cunningham Road, BengaluruBengaluru, India, Bengaluru
560052