Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :SD-WAN Implementation


Good to have skills :NA
Minimum

3 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring the smooth functioning of our systems.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Provide ongoing support to clients, addressing their technical issues and concerns.

Troubleshoot system or application problems and provide timely resolutions.

Collaborate with cross-functional teams to ensure the smooth functioning of systems.

Identify and analyze trends in client issues and provide recommendations for improvement.

Stay updated with the latest product knowledge and industry trends.

Assist in the design and implementation of system enhancements and upgrades.
Professional & Technical Skills:

Must To Have Skills:Proficiency in SD-WAN Implementation.

Good To Have Skills:Experience with network troubleshooting and configuration.

Strong understanding of networking protocols and technologies.

Experience in implementing and managing SD-WAN solutions.

Knowledge of routing and switching technologies.

Familiarity with security protocols and best practices.
Additional Information:

The candidate should have a minimum of 3 years of experience in SD-WAN Implementation.

This position is based at our Gurugram office.

A 15 years full-time education is required.

Qualifications
15 years full time education