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Application Tech Support Practitioner

3-5 years

Bangalore / Bengaluru

1 vacancy

Application Tech Support Practitioner

Accenture

posted 9hr ago

Job Role Insights

Flexible timing

Job Description


Project Role :
Application Tech Support Practitioner


Project Role Description :
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :SD-WAN Implementation

Good to have skills :
NA
Minimum 3 year(s) of experience is required

Educational Qualification :
Microsoft Certified Azure Administrator AssociateAZ104 Microsoft Azure AdministratorZIA Certified and ZIA AdminAWS Certified Solutions Architect AssociateMicrosoft Certified Azure Network Engin
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. Your role will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. You will play a crucial role in ensuring smooth operations and providing excellent support to our clients.
Roles & Responsibilities:
  • Expected to perform independently and become an SME.
  • Required active participation/contribution in team discussions.
  • Contribute in providing solutions to work-related problems.
  • Assist clients in troubleshooting system or application issues.
  • Communicate effectively with clients to understand their concerns and provide timely resolutions.
  • Analyze system logs and identify potential issues or areas for improvement.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Document and maintain accurate records of client interactions and issue resolutions. Professional & Technical Skills:
  • - Must To Have Skills:Proficiency in SD-WAN Implementation.
  • - Strong understanding of network protocols and technologies.
  • - Experience with troubleshooting and resolving network connectivity issues.
  • - Familiarity with cloud computing platforms such as Microsoft Azure or AWS.
  • - Knowledge of network security principles and best practices. Additional Information:
  • The candidate should have a minimum of 3 years of experience in SD-WAN Implementation.
  • This position is based at our Pune office.
  • A Microsoft Certified Azure Administrator Associate certification is required.QualificationsMicrosoft Certified Azure Administrator AssociateAZ104 Microsoft Azure AdministratorZIA Certified and ZIA AdminAWS Certified Solutions Architect AssociateMicrosoft Certified Azure Network Engin

  • Employment Type: Full Time, Permanent

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