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Application Tech Support Practitioner

3-5 years

Pune

1 vacancy

Application Tech Support Practitioner

Accenture

posted 4d ago

Job Role Insights

Flexible timing

Job Description


Project Role :
Application Tech Support Practitioner


Project Role Description :
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :SD-WAN Operations

Good to have skills :
NA
Minimum 3 year(s) of experience is required

Educational Qualification :
15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations.
Roles & Responsibilities:
  • Expected to perform independently and become an SME.
  • Required active participation/contribution in team discussions.
  • Contribute in providing solutions to work-related problems.
  • Provide ongoing support to clients, addressing their technical issues and concerns.
  • Troubleshoot system or application problems and identify root causes.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Document and maintain accurate records of client interactions and issue resolutions.
  • Stay updated with the latest product knowledge and industry trends.
  • Proactively identify opportunities for process improvements and system enhancements. Professional & Technical Skills:
  • Must To Have Skills:Proficiency in SD-WAN Operations.
  • Strong understanding of network protocols and technologies.
  • Experience in troubleshooting network connectivity issues.
  • Knowledge of routing and switching concepts.
  • Familiarity with network security principles and best practices.
  • Good To Have Skills:Experience with cloud technologies.
  • Experience in working with virtualization technologies.
  • Knowledge of scripting languages such as Python or PowerShell. Additional Information:
  • The candidate should have a minimum of 3 years of experience in SD-WAN Operations.
  • This position is based at our Pune office.
  • A 15 years full-time education is required.Qualifications15 years full time education

  • Employment Type: Full Time, Permanent

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