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Application Tech Support Practitioner

3-8 years

Indore

Application Tech Support Practitioner

Accenture

posted 14d ago

Job Description




Project Role :
Application Tech Support Practitioner


Project Role Description :
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :SD-WAN Operations


Good to have skills :
NA
Minimum

3 year(s) of experience is required


Educational Qualification :
15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:
  • Expected to perform independently and become an SME.
  • Required active participation/contribution in team discussions.
  • Contribute in providing solutions to work-related problems.
  • Provide timely and effective technical support to clients.
  • Troubleshoot and resolve system or application issues efficiently.
  • Document client issues and resolutions for future reference.
  • Collaborate with cross-functional teams to enhance system performance.
  • Stay updated on industry trends and technologies to improve support services.
    Professional & Technical Skills:
  • Must To Have Skills:Proficiency in SD-WAN Operations.
  • Strong understanding of network protocols and configurations.
  • Experience in troubleshooting network connectivity issues.
  • Knowledge of ITIL framework for service management.
  • Hands-on experience with network monitoring tools.
    Additional Information:
  • The candidate should have a minimum of 3 years of experience in SD-WAN Operations.
  • This position is based at our Indore office.
  • A 15 years full-time education is required.


    Qualifications

    15 years full time education

  • Employment Type: Full Time, Permanent

    Read full job description

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