Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :SD-WAN Implementation

Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve interfacing with clients, interpreting and resolving issues, and ensuring smooth system operations.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Collaborate with clients to understand their issues and provide effective resolutions.

Interpret client issues and design appropriate solutions based on deep product knowledge.

Ensure smooth system operations by monitoring and resolving any technical issues.

Maintain a high level of communication with clients to keep them informed about the progress of their issues. Professional & Technical Skills:

Must To Have Skills:Proficiency in SD-WAN Implementation.

Strong understanding of network protocols and technologies.

Experience in troubleshooting and resolving complex technical issues.

Knowledge of cloud computing and virtualization technologies.

Familiarity with network security principles and best practices. Additional Information:

The candidate should have a minimum of 5 years of experience in SD-WAN Implementation.

This position is based at our Pune office.

A 15 years full-time education is required.Qualifications15 years full time education