Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :SD-WAN Operations


Good to have skills :NA
Minimum

3 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Provide timely and effective technical support to clients.

Troubleshoot and resolve system or application issues efficiently.

Document client issues and resolutions for future reference.

Collaborate with cross-functional teams to enhance system performance.

Stay updated on industry trends and technologies to improve support services.
Professional & Technical Skills:

Must To Have Skills:Proficiency in SD-WAN Operations.

Strong understanding of network protocols and configurations.

Experience in troubleshooting network connectivity issues.

Knowledge of ITIL framework for service management.

Hands-on experience with network monitoring tools.
Additional Information:

The candidate should have a minimum of 3 years of experience in SD-WAN Operations.

This position is based at our Indore office.

A 15 years full-time education is required.


Qualifications
15 years full time education