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IT Customer Service Representative

0-2 years

₹ 3 - 4.3L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai

1 vacancy

IT Customer Service Representative

Accenture

posted 10d ago

Job Description



Project Role :
IT Customer Service Representative


Project Role Description :
Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.

Must have skills :Microsoft Windows Desktop Management


Good to have skills :
NA
Minimum
0-2 year(s) of experience is required


Educational Qualification :
Diploma BE in computer technologyShould be completed 15 years full time education

Summary:As an Application Tech Support Practitioner, you will be responsible for providing technical support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve troubleshooting client issues, providing solutions, and maintaining client satisfaction.
Roles & Responsibilities:
  • Provide technical support to clients, troubleshoot issues, and provide solutions.
  • Maintain client satisfaction by ensuring the smooth functioning of systems and applications.
  • Interpret and design resolutions based on deep product knowledge.
  • Communicate effectively with clients to accurately define and resolve issues.
  • Collaborate with cross-functional teams to ensure timely resolution of client issues.
    Professional & Technical Skills:
  • Must To Have Skills:Proficiency in Microsoft Windows Desktop Management.
  • Good To Have Skills:Experience in Customer Service Operations.
  • Strong understanding of system and application troubleshooting.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a team environment.
    Additional Information:
  • The candidate should have 0-2 years of experience in Microsoft Windows Desktop Management.
  • This position is based at our Mumbai office.

     
    Qualifications
     
    Diploma BE in computer technologyShould be completed 15 years full time education

  • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

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    What people at Accenture are saying

    3.4
     Rating based on 37 Customer Service Representative reviews

    Likes

    Hybrid culture, salary day, overtime

    • Salary - Good
    • +2 more
    Dislikes

    Management does not listen to your concerns until you document it on email. Then you will be seen as a bad behaved human

    • Job security - Poor
    • +2 more
    Read 37 Customer Service Representative reviews

    Customer Service Representative salary at Accenture

    reported by 283 employees
    Lock Unlock
    ₹1.9 L/yr - ₹7 L/yr
    50% more than the average Customer Service Representative Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 56.9k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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    Accenture Mumbai Office Location

    View all
    Mumbai Office
    1st, 2nd, 3rd, & 4th Office Level, Building No. 02, Mindspace, Serene Properties IT/ITES SEZ, Thane-Belapur Road, Airoli, Navi MumbaiMumbai, India, Mumbai
    400708

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