Upload Button Icon Add office photos

Accenture

Compare button icon Compare button icon Compare
filter salaries All Filters

13380 Accenture Jobs

IT Customer Service Representative

0-2 years

₹ 3 - 4.3L/yr (AmbitionBox estimate)

tooltip
This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai

1 vacancy

IT Customer Service Representative

Accenture

posted 9hr ago

Job Description



Project Role :
IT Customer Service Representative


Project Role Description :
Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.

Must have skills :Microsoft Windows Desktop Management


Good to have skills :
NA
Minimum
0-2 year(s) of experience is required


Educational Qualification :
Diploma BE in computer technologyShould be completed 15 years full time education

Summary:As an Application Tech Support Practitioner, you will be responsible for providing technical support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve troubleshooting client issues, providing solutions, and maintaining client satisfaction.
Roles & Responsibilities:
  • Provide technical support to clients, troubleshoot issues, and provide solutions.
  • Maintain client satisfaction by ensuring the smooth functioning of systems and applications.
  • Interpret and design resolutions based on deep product knowledge.
  • Communicate effectively with clients to accurately define and resolve issues.
  • Collaborate with cross-functional teams to ensure timely resolution of client issues.
    Professional & Technical Skills:
  • Must To Have Skills:Proficiency in Microsoft Windows Desktop Management.
  • Good To Have Skills:Experience in Customer Service Operations.
  • Strong understanding of system and application troubleshooting.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a team environment.
    Additional Information:
  • The candidate should have 0-2 years of experience in Microsoft Windows Desktop Management.
  • This position is based at our Mumbai office.

     
    Qualifications
     
    Diploma BE in computer technologyShould be completed 15 years full time education

  • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

    Prepare for Accenture Customer Service Representative roles with real interview advice

    Top Accenture Customer Service Representative Interview Questions

    Q1. If insurance premium is paid for an entire year 1st January to 31st December and books get close on 31st March, what will be the accounting ... read more
    Q2. Sum of Even & Odd Digits Problem Statement Create a program that accepts an integer N and outputs two sums: the sum of all even digits and ... read more
    Q3. Case. There is a housing society “The wasteful society”, you collect all the household garbage and sell it to 5 different businesses. Determ ... read more
    View all 3.9k questions

    What people at Accenture are saying

    3.4
     Rating based on 37 Customer Service Representative reviews

    Likes

    Hybrid culture, salary day, overtime

    • Salary - Good
    • +2 more
    Dislikes

    Management does not listen to your concerns until you document it on email. Then you will be seen as a bad behaved human

    • Job security - Poor
    • +2 more
    Read 37 Customer Service Representative reviews

    Customer Service Representative salary at Accenture

    reported by 281 employees
    ₹1.9 L/yr - ₹7 L/yr
    52% more than the average Customer Service Representative Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 56.4k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

    Compare Accenture with

    TCS

    3.7
    Compare

    Cognizant

    3.8
    Compare

    Capgemini

    3.7
    Compare

    Infosys

    3.6
    Compare

    Wipro

    3.7
    Compare

    Genpact

    3.8
    Compare

    LTIMindtree

    3.8
    Compare

    Deloitte

    3.8
    Compare

    IBM

    4.0
    Compare

    Nagarro

    4.0
    Compare

    Tech Mahindra

    3.5
    Compare

    Amazon

    4.1
    Compare

    Google

    4.4
    Compare

    PwC

    3.4
    Compare

    NTT DATA, Inc.

    4.0
    Compare

    Mphasis

    3.4
    Compare

    Ernst & Young

    3.4
    Compare

    HCLTech

    3.5
    Compare

    JPMorgan Chase & Co.

    4.0
    Compare

    Microsoft Corporation

    4.0
    Compare

    Similar Jobs for you

    Application Technology at Accenture Solutions Pvt Ltd

    Gurgaon / Gurugram

    0-2 Yrs

    ₹ 2-4 LPA

    Laptop Support Engineer at RAPIDTECH IT SERVICES PRIVATE LIMITED

    Hyderabad / Secunderabad

    0-2 Yrs

    ₹ 2-4 LPA

    Laptop Support Engineer at RAPIDTECH IT SERVICES PRIVATE LIMITED

    Bangalore / Bengaluru

    0-2 Yrs

    ₹ 2-4 LPA

    Office Assistant at Nosegay Public School

    Ganganagar

    1-4 Yrs

    ₹ 3-6 LPA

    Desktop Support Engineer at Inspirisys

    Salem, Mettur + 1

    1-3 Yrs

    ₹ 1.75-2.5 LPA

    Desktop Support Engineer at Inspirisys

    Vellore

    1-3 Yrs

    ₹ 2.5-2.75 LPA

    Application Support Engineer at Accenture Solutions Pvt Ltd

    Ahmedabad

    2-7 Yrs

    ₹ 4-9 LPA

    Technical Support at SolidTrust Technologies India Private Limited

    Chennai

    0-4 Yrs

    ₹ 3-7 LPA

    Application Support Engineer at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    2-4 Yrs

    ₹ 3-7 LPA

    Software Support Executive at Silicon IT Hub

    Ghaziabad

    2-5 Yrs

    ₹ 4-7 LPA

    Accenture Mumbai Office Location

    View all
    Mumbai Office
    1st, 2nd, 3rd, & 4th Office Level, Building No. 02, Mindspace, Serene Properties IT/ITES SEZ, Thane-Belapur Road, Airoli, Navi MumbaiMumbai, India, Mumbai
    400708

    IT Customer Service Representative

    0-2 Yrs

    Mumbai

    9hr ago·via naukri.com

    Order To Cash Operations New Associate

    0-1 Yrs

    Bangalore / Bengaluru

    6hr ago·via naukri.com

    Record To Report Ops New Associate

    0-1 Yrs

    Bangalore / Bengaluru

    6hr ago·via naukri.com

    I&F Decision Sci Practitioner Sr Analyst

    5-8 Yrs

    Bangalore / Bengaluru

    6hr ago·via naukri.com

    Capital Projects Specialist

    7-11 Yrs

    Bangalore / Bengaluru

    6hr ago·via naukri.com

    Capital Projects Analyst

    3-5 Yrs

    Bangalore / Bengaluru

    6hr ago·via naukri.com

    I&F Decision Sci Practitioner Assoc Mgr

    10-14 Yrs

    Bangalore / Bengaluru

    6hr ago·via naukri.com

    Application Lead

    3-8 Yrs

    Coimbatore

    6hr ago·via naukri.com

    Application Developer

    2-5 Yrs

    Coimbatore

    6hr ago·via naukri.com

    Pharmacovigilance Services Specialist

    7-11 Yrs

    Bangalore / Bengaluru

    6hr ago·via naukri.com
    write
    Share an Interview