Application Support Engineer

Project Role :Application Support Engineer




Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.


Must have skills :Microsoft Windows Desktop Management



Good to have skills :Customer Service Operations
Minimum



2 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving software-related issues to ensure seamless operations.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Proactively identify and resolve software-related issues.

Collaborate with cross-functional teams to troubleshoot and resolve system problems.

Document troubleshooting steps and solutions for future reference.

Provide technical support to end-users on software-related queries.

Conduct regular system audits to ensure optimal performance.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Microsoft Windows Desktop Management.

Good To Have Skills:Experience with Customer Service Operations.

Strong understanding of desktop management tools and techniques.

Knowledge of troubleshooting software and hardware issues on Windows platforms.

Ability to communicate technical information effectively to non-technical users.
Additional Information:

The candidate should have a minimum of 2 years of experience in Microsoft Windows Desktop Management.

This position is based at our Ahmedabad office.

A 15 years full-time education is required.


Qualifications

15 years full time education