Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Accenture

Compare

3.8

based on 56.1k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated IT/ITES Company - 2024

20039 Accenture Jobs

Service Delivery Ops Lead Senior Manager

Accenture Solutions Pvt Ltd

3.8

based on 56.1k Reviews

16-25 years

Bangalore / Bengaluru

Service Delivery Ops Lead Senior Manager

Accenture

posted 4hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Project Management Incident Management Operations Management Technical Program Management ITIL

+ 5 more

Job Description

Skill required: Next Generation Customer Operations - Customer Service Technology

Designation: Service Delivery Ops Lead Manager

Qualifications:Any Graduation

Years of Experience:16 to 25 years

What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market. Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.What are we looking for You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Roles and Responsibilities:

In this role you are required to identify and assess complex problems for area(s) of responsibility

The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives

Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility

Interaction is with management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters

Should have latitude in decision-making and determination of objectives and approaches to critical assignments

Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility

Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shiftsQualificationsAny Graduation

Employment Type: Full Time, Permanent

Read full job description

Prepare for Lead Operator roles with real interview advice

What people at Accenture are saying

3.5

Rating based on 2 Lead Operator reviews

Anonymous · Customer Success, Service & Operations in Bangalore / Bengaluru

Likes

Learning and career growth opportunity

Skill development - Good

+2 more

Dislikes

Operation hierarchy

Read 2 Lead Operator reviews

Lead Operator salary at Accenture

reported by 76 employees with 7-15 years exp.

₹6.8 L/yr - ₹19.5 L/yr

40% more than the average Lead Operator Salary in India

View more details

What Accenture employees are saying about work life

based on 56.1k employees

65%

85%

67%

75%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

Compare Accenture with

TCS

3.7

Compare

Cognizant

3.8

Compare

Capgemini

3.7

Compare

Infosys

3.6

Compare

Wipro

3.7

Compare

Genpact

3.8

Compare

LTIMindtree

3.8

Compare

Deloitte

3.8

Compare

IBM

4.0

Compare

Nagarro

4.0

Compare

Tech Mahindra

3.5

Compare

Amazon

4.1

Compare

Google

4.4

Compare

PwC

3.4

Compare

NTT DATA, Inc.

4.0

Compare

Mphasis

3.4

Compare

Ernst & Young

3.4

Compare

HCLTech

3.5

Compare

JPMorgan Chase & Co.

4.0

Compare

Microsoft Corporation

4.0

Compare

Similar Jobs for you

Head Operations at Vasutti

15-18 Yrs

₹ 30-40 LPA

Service Delivery Manager at Virtusa Consulting Services Pvt Ltd

Hyderabad / Secunderabad

12-16 Yrs

₹ 35-45 LPA

Service Delivery Manager at Robert Bosch Engineering and Business Solutions Private Limited

Hosur, Bangalore / Bengaluru

14-19 Yrs

₹ 37.5-42.5 LPA

Senior Delivery Manager at RSI Group

15-25 Yrs

₹ 50-70 LPA

Senior Delivery Manager at Growel Softech Pvt. Ltd.

15-18 Yrs

₹ 35-43 LPA

Program Project Manager at ss supply chain solutions

12-15 Yrs

₹ 20-36 LPA

Delivery Manager at Photon

Chennai

14-24 Yrs

₹ 25-40 LPA

Senior Operations Manager at Paychex It Solutions

Bangalore / Bengaluru

16-26 Yrs

₹ 37.5-50 LPA

Senior Manager at Accenture Solutions Pvt Ltd

Bangalore / Bengaluru

8-13 Yrs

₹ 25-40 LPA

Service Delivery Manager at Dotflick Solutions

4-13 Yrs

₹ 20-79 LPA

Accenture Bangalore / Bengaluru Office Location

View all

Bangalore / Bengaluru (1)

Bengaluru Office

71, Cunningham Road, BengaluruBengaluru, India, Bengaluru
560052