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Accenture

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3.8

based on 56.9k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated IT/ITES Company - 2024

17571 Accenture Jobs

Service Delivery Ops Lead Senior Manager

Accenture Solutions Pvt Ltd

3.8

based on 56.9k Reviews

16-25 years

Bangalore / Bengaluru

Service Delivery Ops Lead Senior Manager

Accenture

posted 16d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Project Management Incident Management Operations Management Technical Program Management ITIL

+ 5 more

Job Description

Skill required: Next Generation Customer Operations - Customer Service Technology

Designation: Service Delivery Ops Lead Manager

Qualifications:Any Graduation

Years of Experience:16 to 25 years

What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market. Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.What are we looking for You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Roles and Responsibilities:

In this role you are required to identify and assess complex problems for area(s) of responsibility

The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives

Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility

Interaction is with management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters

Should have latitude in decision-making and determination of objectives and approaches to critical assignments

Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility

Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shiftsQualificationsAny Graduation

Employment Type: Full Time, Permanent

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Prepare for Lead Operator roles with real interview advice

What people at Accenture are saying

3.5

Rating based on 2 Lead Operator reviews

Anonymous · Customer Success, Service & Operations in Bangalore / Bengaluru

Likes

Learning and career growth opportunity

Skill development - Good

+2 more

Dislikes

Operation hierarchy

Read 2 Lead Operator reviews

Lead Operator salary at Accenture

reported by 75 employees with 7-15 years exp.

₹6.8 L/yr - ₹19 L/yr

41% more than the average Lead Operator Salary in India

View more details

What Accenture employees are saying about work life

based on 56.9k employees

65%

85%

67%

75%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Accenture Bangalore / Bengaluru Office Location

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Bangalore / Bengaluru (1)

Bengaluru Office

71, Cunningham Road, BengaluruBengaluru, India, Bengaluru
560052