Service Management Lead

Project Role :Service Management Lead


Project Role Description :Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda

Must have skills :Contact Center Technology Capabilities


Good to have skills :NA
Minimum
12 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be based in Noida and should have a minimum of 12 years of experience in Contact Center Technology Capabilities.
Roles & Responsibilities:

Lead the delivery of programs, projects, or managed services.

Coordinate projects through contract management and shared service coordination.

Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda.

Engage with multiple teams and contribute to key decisions.

Responsible for team decisions.

Expected to be an SME.

Collaborate and manage the team to perform.

Expected to provide solutions to problems that apply across multiple teams.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Contact Center Technology Capabilities.

Strong understanding of service management principles and best practices.

Experience in managing service delivery and ensuring customer satisfaction.

Knowledge of ITIL framework and its application in service management.

Experience in implementing and managing contact center technology solutions.
Additional Information:

The candidate should have a minimum of 12 years of experience in Contact Center Technology Capabilities.

This position is based in Noida.

A 15 years full-time education is required.

 Qualifications 
15 years full time education