Service Management Lead

Project Role : Service Management Lead
Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills : Infrastructure Service Management
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Service Management Lead, you will own the client aspects of service management for one or more outsourcing contracts. You will lead the day-to-day management of contract operations and performance, investing in the overall growth of the outsourcing contract and its financial performance. Your role will be crucial in ensuring the success and satisfaction of our clients.

Roles & Responsibilities:
- Expected to be an SME
- Collaborate and manage the team to perform
- Responsible for team decisions
- Engage with multiple teams and contribute on key decisions
- Provide solutions to problems for their immediate team and across multiple teams
- Ensure effective service delivery and customer satisfaction
- Identify areas for improvement and implement process enhancements
- Manage and resolve escalations in a timely manner

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Infrastructure Service Management
- Good To Have Skills: Experience with ITIL framework
- Strong understanding of IT service management principles and best practices
- Experience in managing outsourcing contracts and vendor relationships
- Excellent communication and interpersonal skills
- Ability to analyze complex problems and provide effective solutions

Additional Information:
- The candidate should have a minimum of 7.5 years of experience in Infrastructure Service Management
- This position is based at our Bengaluru office
- A 15 years full time education is required
Qualification
15 years full time education