Service Management Lead

Project Role :Service Management Lead


Project Role Description :Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills :Infrastructure Service Management

Good to have skills :NA
Minimum 3 year(s) of experience is required

Educational Qualification :Graduation
Summary:As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be responsible for overseeing the successful delivery of services and ensuring customer satisfaction.
Roles & Responsibilities:

Lead the delivery of programs, projects, or managed services.

Coordinate projects through contract management and shared service coordination.

Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda.

Oversee the successful delivery of services and ensure customer satisfaction.

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Ensure effective communication and collaboration with team members. Professional & Technical Skills:

Must To Have Skills:Proficiency in Infrastructure Service Management.

Good To Have Skills:Experience with ITIL framework.

Strong understanding of service management principles and best practices.

Experience in managing service delivery and ensuring SLA compliance.

Knowledge of incident, problem, and change management processes.

Excellent analytical and problem-solving skills.

Ability to lead and motivate a team.

Effective communication and interpersonal skills. Additional Information:

The candidate should have a minimum of 3 years of experience in Infrastructure Service Management.

This position is based at our Bengaluru office.

A Graduation degree is required.QualificationsGraduation