Executive Customer Support- Udiya

Job Title: Customer Support Executive (Bengali/Udiya Speaker)

Location: Gurugram, Sector 14

Job Type: Full-Time

Interested candidates may share their responses at: shruti.arora@1mg.com

Job Summary:
We are looking for a dynamic and customer-oriented individual fluent in both Bengali and Udiya to join our team as a Customer Support Executive. The role involves interacting with customers through inbound and outbound calls, assisting them with appointment bookings, and providing excellent service without any sales targets.

Key Responsibilities:

• Handle inbound and outbound calls to address customer queries and requests.
• Assist customers in booking appointments as per their requirements.
• Maintain accurate records of customer interactions.
• Provide solutions to customer issues, ensuring a high level of satisfaction.
• Follow company guidelines and protocols while interacting with customers.
• Ensure a seamless experience for customers through polite and professional communication.

Skills and Qualifications:

• Fluent in Bengali and Udiya (both written and spoken).
• Must know Hindi and English as well.
• Excellent communication skills and active listening.
• Strong problem-solving skills with the ability to think critically.
• Previous experience in customer support is an advantage.

Additional Information:

• No sales targets are required for this role.
• Rotational shift schedule.