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3.7

based on 8.4k Reviews

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70 Conneqt Business Solutions Jobs

Customer Support Executive

1-2 years

₹ 1.5 - 2.75L/yr

Kolkata

100 vacancies

Customer Support Executive

Conneqt Business Solutions

posted 14d ago

Job Description

Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat • Listening to and understanding the customers requirements • Provide product / service details & benefits to Customers • Providing end to end solutions to the customer • Asking the correct questions probing and prompting the customer wherever required • Timely and accurate capturing all the information given by the customer • Timely follow up with Brands as per Escalation matrix till closure • Staying current with knowledge of products/ processes & services offered by the client • Ensure full adherence to all the quality parameters and SOP • Cooperate with other Team members, SMEs and Team Leaders. Ensure 100% adherence to schedule • Escalating the call to the team leader / manager, wherever desirable • Handling irate / demanding customers where necessary, in a tactical manner Role & responsibilities Role & responsibilities



Preferred candidate profile



Perks and benefits

PF & ESCI are available.



Employment Type: Full Time, Permanent

Read full job description

Conneqt Business Solutions Interview Questions & Tips

Prepare for Conneqt Business Solutions Customer Support Executive roles with real interview advice

People are getting interviews at Conneqt Business Solutions through

(based on 323 Conneqt Business Solutions interviews)
Walkin
Referral
Job Portal
Recruitment Consultant
Company Website
Campus Placement
37%
22%
19%
5%
4%
1%
12% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at Conneqt Business Solutions are saying

3.6
 Rating based on 202 Customer Support Executive reviews

Likes

It was not a good experience, I'll prefer not to join this company again. So much favouritism thay don't allow leaves even if we have it in our bucket. No scope for appraisal, people are getting 50 rs appraisal.

Dislikes

Work environment

Read 202 reviews

Customer Support Executive salary at Conneqt Business Solutions

reported by 671 employees
₹1 L/yr - ₹5.2 L/yr
9% less than the average Customer Support Executive Salary in India
View more details

What Conneqt Business Solutions employees are saying about work life

based on 8.4k employees
56%
46%
57%
93%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Conneqt Business Solutions Benefits

Job Training
Soft Skill Training
Cafeteria
Free Transport
Health Insurance
Work From Home +6 more
View more benefits

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