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Conneqt Business Solutions
70 Conneqt Business Solutions Jobs
Customer Support Executive
Conneqt Business Solutions
posted 14d ago
Flexible timing
Key skills for the job
Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat • Listening to and understanding the customers requirements • Provide product / service details & benefits to Customers • Providing end to end solutions to the customer • Asking the correct questions probing and prompting the customer wherever required • Timely and accurate capturing all the information given by the customer • Timely follow up with Brands as per Escalation matrix till closure • Staying current with knowledge of products/ processes & services offered by the client • Ensure full adherence to all the quality parameters and SOP • Cooperate with other Team members, SMEs and Team Leaders. Ensure 100% adherence to schedule • Escalating the call to the team leader / manager, wherever desirable • Handling irate / demanding customers where necessary, in a tactical manner Role & responsibilities Role & responsibilities
Preferred candidate profile
Perks and benefits
PF & ESCI are available.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Conneqt Business Solutions Customer Support Executive roles with real interview advice
It was not a good experience, I'll prefer not to join this company again. So much favouritism thay don't allow leaves even if we have it in our bucket. No scope for appraisal, people are getting 50 rs appraisal.
Work environment
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