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92 Conneqt Business Solutions Jobs

Customer Support Executive

0-1 years

₹ 0.5 - 0.7L/yr

Kolkata

80 vacancies

Customer Support Executive

Conneqt Business Solutions

posted 3d ago

Job Role Insights

Flexible timing

Job Description

Taking/Handling Inbound Customer chats, Emails, Chat • Listening to and understanding the customers requirements • Provide product / service details & benefits to Customers • Providing end to end solutions to the customer • Asking the correct questions probing and prompting the customer wherever required • Timely and accurate capturing all the information given by the customer • Timely follow up with Brands as per Escalation matrix till closure • Staying current with knowledge of products/ processes & services offered by the client • Ensure full adherence to all the quality parameters and SOP • Cooperate with other Team members, SMEs and Team Leaders. Ensure 100% adherence to schedule • Escalating the call to the team leader / manager, wherever desirable • Handling irate / demanding customers where necessary, in a tactical manner


Role & responsibilities



Preferred candidate profile



Perks and benefits


PF & ESCI


Employment Type: Part Time

Read full job description

Conneqt Business Solutions Interview Questions & Tips

Prepare for Conneqt Business Solutions Customer Support Executive roles with real interview advice

Top Conneqt Business Solutions Customer Support Executive Interview Questions

Q1. What do you understand about customer support
Q2. How to sale a credit card and sale it to me
Q3. 1 condition : what if any costomer is denying to pay, what I will do
View all 122 questions

What people at Conneqt Business Solutions are saying

3.5
 Rating based on 209 Customer Support Executive reviews

Likes

It was not a good experience, I'll prefer not to join this company again. So much favouritism thay don't allow leaves even if we have it in our bucket. No scope for appraisal, people are getting 50 rs appraisal.

Dislikes

Work environment

  • Salary - Poor
  • +4 more
Read 209 Customer Support Executive reviews

Customer Support Executive salary at Conneqt Business Solutions

reported by 679 employees
₹1 L/yr - ₹4.6 L/yr
9% less than the average Customer Support Executive Salary in India
View more details

What Conneqt Business Solutions employees are saying about work life

based on 8.8k employees
56%
45%
57%
93%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Conneqt Business Solutions Benefits

Job Training
Soft Skill Training
Cafeteria
Free Transport
Health Insurance
Work From Home +6 more
View more benefits

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