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Conneqt Business Solutions
92 Conneqt Business Solutions Jobs
·
2-6 years
₹ 3 - 3.5L/yr
Indore
10 vacancies
Quality Analyst || Indore || Conneqt Business Solution
Conneqt Business Solutions
posted 2d ago
Flexible timing
Key skills for the job
Role & responsibilities
Monitor Customer Interactions: Regularly listen to and evaluate customer calls, emails, and chats to ensure quality standards are met.
Analyze Customer Feedback: Collect and analyze customer feedback to identify areas for improvement.
Implement Quality Metrics: Design and implement quality metrics and dashboards to track performance.
Conduct Training Sessions: Provide training and coaching to customer service representatives to improve their performance.
Evaluate Operational Processes: Assess and improve operational processes and procedures to enhance service quality.
Report Findings: Prepare detailed reports on quality assessments and present findings to management.
Stay Updated: Keep abreast of industry trends and best practices to ensure the organization remains competitive.
Preferred candidate profile
Candidate should have at least 1 year of exp on paper as QA
Location:- Indore, MP
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Conneqt Business Solutions Quality Analyst roles with real interview advice
I like to work with Conneqt because they value their employees also environment is very good and comfortable and employers are very supportive and helpful, thank you Conneqt. I never forget the experience.
There is no way to dislike it.but yearly appraisal should be more good.
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