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92 Conneqt Business Solutions Jobs

Quality Analyst || Indore || Conneqt Business Solution

2-6 years

₹ 3 - 3.5L/yr

Indore

10 vacancies

Quality Analyst || Indore || Conneqt Business Solution

Conneqt Business Solutions

posted 2d ago

Job Role Insights

Flexible timing

Job Description

Role & responsibilities

Monitor Customer Interactions: Regularly listen to and evaluate customer calls, emails, and chats to ensure quality standards are met.

Analyze Customer Feedback: Collect and analyze customer feedback to identify areas for improvement.

Implement Quality Metrics: Design and implement quality metrics and dashboards to track performance.

Conduct Training Sessions: Provide training and coaching to customer service representatives to improve their performance.

Evaluate Operational Processes: Assess and improve operational processes and procedures to enhance service quality.

Report Findings: Prepare detailed reports on quality assessments and present findings to management.

Stay Updated: Keep abreast of industry trends and best practices to ensure the organization remains competitive.


Preferred candidate profile


Candidate should have at least 1 year of exp on paper as QA


Location:- Indore, MP




Employment Type: Full Time, Permanent

Read full job description

Conneqt Business Solutions Interview Questions & Tips

Prepare for Conneqt Business Solutions Quality Analyst roles with real interview advice

Top Conneqt Business Solutions Quality Analyst Interview Questions

Q1. What do you understand about customer support
Q2. How to sale a credit card and sale it to me
Q3. 1 condition : what if any costomer is denying to pay, what I will do
View all 122 questions

What people at Conneqt Business Solutions are saying

3.8
 Rating based on 175 Quality Analyst reviews

Likes

I like to work with Conneqt because they value their employees also environment is very good and comfortable and employers are very supportive and helpful, thank you Conneqt. I never forget the experience.

  • Salary - Good
  • +6 more
Dislikes

There is no way to dislike it.but yearly appraisal should be more good.

Read 175 Quality Analyst reviews

Quality Analyst salary at Conneqt Business Solutions

reported by 650 employees with 1-8 years exp.
₹1 L/yr - ₹5.3 L/yr
29% less than the average Quality Analyst Salary in India
View more details

What Conneqt Business Solutions employees are saying about work life

based on 8.8k employees
56%
45%
57%
93%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Conneqt Business Solutions Benefits

Job Training
Soft Skill Training
Cafeteria
Free Transport
Health Insurance
Work From Home +6 more
View more benefits

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