Customer Care Executive

• Handle Inbound calls in a timely Manner
• Follow the process of handling various Customer interactions as defined in the SOPs
• Identify customers need, clarify information, research every issue and provide solutions and/or alternatives
• Listening to and understanding the customers requirements.
• Provide product / service details & benefits to Customers.
• Using front end empowerment tools like CRM, Website as authorized to provide correct information.
• Capture correct information where ever required.
• Asking the correct questions probing and prompting the customer wherever required.
• Timely and accurate capturing all the information given by/to the customer.
• Staying current with knowledge of products/ processes & services offered by the client.
• Ensure full adherence to all the quality parameters.
• Cooperate with other Team members, SMEs and Team Leaders.
• Ensure 100% adherence to schedule.
• Handling irate / demanding customers where necessary, in a tactical manner

P.no 9597700873