Zomato Online Reputation Manager Interview Questions and Answers

Address the issue publicly, apologize, offer a solution, and take the conversation offline.

• Respond promptly to the tweet, acknowledging the customer's concerns.

• Apologize for any inconvenience caused and assure them that their feedback is important.

• Offer a solution or compensation publicly, such as a refund or replacement.

• Encourage the customer to direct message or email for further assistance to resolve the issue priva...read more