Zoho IT Technical Support Engineer Interview Questions and Answers

Q1. Trouble shooting steps
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Q2. Challenge situation
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Q1. Why Microsoft you choose
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I chose Microsoft because of its widespread use in the industry and the variety of tools and technologies it offers.
• Microsoft products are widely used in the industry, giving me valuable experience and skills

• Microsoft offers a wide range of tools and technologies for desktop support, making it easier to troubleshoot and resolve issues

• Microsoft certifications are highly recognized and can help advance my career in IT su
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Q2. Diversity inclusion related topic
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Aptitude test online , preparations can be done easily

Coding test was smooth

Customer support related

Q1. Printer configuration
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Q2. Laptop troubleshooting
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Q3. Blue screen of death
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The Blue Screen of Death (BSOD) is an error screen displayed on Windows operating systems when a critical system error occurs.
• BSOD is usually caused by hardware or software issues

• Common causes include faulty RAM, incompatible drivers, or system file corruption

• BSOD displays a specific error code that can help diagnose the issue

• Troubleshooting steps may include checking hardware connections, updating drivers, or running ...read more
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Q1. Why ServiceNow?
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Q2. What is your salary expectation?
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Q1. Why ServiceNow?
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Q2. Are you good at coding?
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Yes, I am good at coding.
• Proficient in multiple programming languages such as Java, Python, and C++

• Experience in developing and maintaining complex software systems

• Strong problem-solving and debugging skills

• Familiarity with software development best practices and version control systems
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Q3. Tell me your experience
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Q1. Write a function to return unique numbers
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A function to return unique numbers from an array of strings.
• Convert the array of strings to an array of numbers.

• Use a Set to store unique numbers.

• Convert the Set back to an array and return it.
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Q1. How boot in first step?
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To boot in the first step, you need to power on the computer and load the operating system.
• Power on the computer by pressing the power button

• Wait for the BIOS/UEFI screen to appear

• Select the appropriate boot device (e.g. hard drive, USB, CD) in the BIOS/UEFI settings

• Press Enter or any key to boot from the selected device
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Q2. How typing linux os?
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Typing in a Linux OS involves using the command line interface to execute commands and navigate the file system.
• Use the terminal to type commands and navigate directories

• Learn common Linux commands such as ls, cd, mkdir, rm, etc.

• Understand the file system structure in Linux

• Practice using keyboard shortcuts and tab completion for efficiency
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Q3. Which are router and switch different?
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Routers connect multiple networks together, while switches connect devices within a single network.
• Routers operate at the network layer (Layer 3) of the OSI model, while switches operate at the data link layer (Layer 2).

• Routers use IP addresses to forward data between networks, while switches use MAC addresses to forward data within a network.

• Routers are typically used to connect different networks, such as a home netw...read more
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Q1. Boot install USB
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Q2. Linux install boot work
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