Zodiac Express Back Office Executive Interview Questions and Answers

Q1. You know about DHL? What is import and export?
Ans. 
Import and export are the processes of sending and receiving goods or services across international borders.
• Import refers to bringing goods or services into a country from another country.

• Export refers to sending goods or services from a country to another country.

• These processes involve various legal and logistical procedures such as customs clearance, documentation, and transportation.

• For example, DHL is a global log...read more
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Q2. I know about DHL, and saying about DHL. Yes I know import and export and explain import and export.
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Q1. Tell me something about your self
Ans. 
Experienced sales executive with a proven track record of exceeding targets and building strong client relationships.
• Over 5 years of sales experience in the technology industry

• Consistently met or exceeded sales targets by 20% each quarter

• Built and maintained relationships with key clients resulting in repeat business

• Strong negotiation and communication skills

• Proficient in CRM software and sales analytics
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Nothing tough it was easy only

Q1. Tell me about your self
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Q1. How many Experience in years
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Q2. How many Experience in operation department
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Q1. Key performance indicators ?
Ans. 
Key performance indicators (KPIs) are measurable values that demonstrate how effectively a company is achieving its business objectives.
• KPIs should be specific, measurable, achievable, relevant, and time-bound (SMART)

• Examples of KPIs include customer satisfaction ratings, first call resolution rates, and average handling time

• KPIs should be regularly monitored and analyzed to identify areas for improvement

• KPIs can vary
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Q2. Key Responsibilities areas?
Ans. 
Key responsibilities include handling customer queries, resolving complaints, and ensuring customer satisfaction.
• Responding to customer inquiries via phone, email, or chat

• Resolving customer complaints and issues in a timely and effective manner

• Maintaining accurate records of customer interactions and transactions

• Collaborating with other departments to ensure customer needs are met

• Providing feedback to management on cus...read more
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Q3. What are you and your company expecting from me?
Ans. 
The company expects excellent customer service skills, problem-solving abilities, and a positive attitude.
• Excellent customer service skills

• Strong problem-solving abilities

• Positive attitude

• Ability to handle difficult customers

• Effective communication skills

• Product knowledge

• Ability to work in a team

• Time management skills
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