Yokohama Off-Highway Tires Customer Service Manager Interview Questions and Answers

Q1. Basic information about current role and responsibilities
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Q2. Why you want to change the current company
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Q3. Family background and qualifications
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Q1. What is Tolerance Mode
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Tolerance Mode is a feature in some electronic devices that allows for a certain level of deviation or error without triggering an alarm or shutdown.
• Tolerance Mode is commonly used in industrial settings to prevent unnecessary shutdowns due to minor fluctuations in readings.

• It can be set to allow for a specific range of values before taking action.

• For example, a temperature sensor in a manufacturing plant may be set to...read more
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Q2. How to Overcome from Temp.
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To overcome from temporary setbacks, it is important to stay positive, seek support, set goals, and take action.
• Stay positive and maintain a growth mindset

• Seek support from friends, family, or a mentor

• Set specific, achievable goals to work towards

• Take action by creating a plan and following through with it
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Q1. Basics of accounting
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Q1. Why are you looking for a change?
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Q1. Related to Job role Cost Negotiation Procurement Inventory Team Leadership
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Case study of Import RM and Domestic RM procurement

Q1. Personal details Last employer details Reason to switch
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Q1. Purchasing process used in existing role
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In my existing role, the purchasing process involves identifying the need, obtaining quotes, negotiating terms, and issuing purchase orders.
• Identify the need for a product or service

• Obtain quotes from potential suppliers

• Negotiate terms and conditions with suppliers

• Issue purchase orders to selected suppliers

• Track and manage orders to ensure timely delivery

• Maintain accurate records of purchases and expenses
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Q2. Types of steel and its rates
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There are various types of steel with different rates depending on their composition and properties.
• Carbon steel is the most common type and is relatively inexpensive.

• Stainless steel is corrosion-resistant and has a higher cost.

• Alloy steel contains additional elements like nickel or chromium and is more expensive than carbon steel.

• Tool steel is used for making tools and has a high hardness and wear resistance.

• The rates...read more
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Q3. Costing components and its workout
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Costing components involves identifying and calculating the expenses associated with each part of a product or service.
• Identify all components of the product or service

• Determine the cost of each component, including direct and indirect costs

• Calculate the total cost of the product or service by adding up the costs of all components

• Regularly review and update costing components to ensure accuracy

• Example: Costing componen...read more
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