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Yokohama Off-Highway Tires Customer Service Manager Interview Questions and Answers

Updated 28 Nov 2024

Yokohama Off-Highway Tires Customer Service Manager Interview Experiences

1 interview found

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before May 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce ur self
  • Ans. 

    I am a dedicated and experienced customer service professional with a proven track record of exceeding customer expectations.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Managed a team of customer service representatives to improve customer satisfaction

    • Implemented new customer service strategies to increase efficiency and customer retention

  • Answered by AI
  • Q2. Which region are u handled
  • Ans. 

    I have experience handling the North American region.

    • Managed customer service operations for North American clients

    • Implemented strategies to improve customer satisfaction in the North American market

    • Worked closely with sales team to address customer concerns in the region

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. What is the inviters??
  • Ans. 

    The inviters are individuals or entities who extend invitations or requests to customers to engage with a product or service.

    • Inviters can be customer service representatives reaching out to customers for feedback or assistance.

    • Inviters can also be marketing teams sending out promotional emails or messages to customers.

    • Examples include customer service agents, marketing teams, and automated messaging systems.

  • Answered by AI
  • Q2. Did you know advance excel

Interview Preparation Tips

Interview preparation tips for other job seekers - Very bad organisation don’t go ur life became hell after join this organisation

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jul 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. What is maintenance management
  • Ans. 

    Maintenance management involves planning, organizing, and controlling activities related to the upkeep of equipment, machinery, and facilities.

    • Involves creating maintenance schedules to ensure regular upkeep of equipment

    • Includes managing maintenance staff and contractors

    • Focuses on minimizing downtime and maximizing equipment efficiency

    • Incorporates budgeting for maintenance expenses

    • Utilizes maintenance software systems ...

  • Answered by AI
  • Q2. How to maintain OEE
  • Ans. 

    OEE can be maintained by focusing on improving availability, performance, and quality of equipment.

    • Regularly monitoring and analyzing OEE data to identify areas for improvement

    • Implementing preventive maintenance schedules to minimize downtime

    • Training employees on proper equipment usage and maintenance

    • Utilizing lean manufacturing principles to streamline processes and reduce waste

    • Investing in technology upgrades to impr...

  • Answered by AI
  • Q3. Performance, avability, yield

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident give answer if you don't know any thing accept it

I applied via Recruitment Consultant and was interviewed in Aug 2021. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Why you want to join Michelin
  • Q2. What are your current tasks in your company
  • Q3. What are your strengths and weaknesses
  • Q4. Which DevOps tools you have used
  • Ans. 

    I have experience with various DevOps tools including Jenkins, Git, Docker, and Ansible.

    • Jenkins for continuous integration and deployment

    • Git for version control and collaboration

    • Docker for containerization and deployment

    • Ansible for configuration management and automation

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident with your answers.

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in Feb 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Technical question regarding OTR industry
  • Q2. About distribution channel

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and Attend the interview
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Avoid using too much corporate jargon in your CV. Sometimes keeping things simple will get your job done.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About Previous company working
Round 3 - Technical 

(2 Questions)

  • Q1. About Past experience
  • Q2. About past company experience & based on the your current knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - good knowledge candidate only consider & minimum requirement graduation.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Feb 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. QBM , TPM related questions
  • Q2. Past work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Good knowledge of TPM ,Kaizen and qip and past work experience

I applied via Campus Placement and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Day to day life topics like Current affairs

Round 3 - HR 

(2 Questions)

  • Q1. Related to shift timing. CEAT is having 24*7 job specially they encourage girl to join the organisation and do the night shift . Night shift is very tiring here
  • Q2. Related to field job

Interview Preparation Tips

Topics to prepare for Ceat Tyres Assistant Manager interview:
  • Production
  • Quality
  • TQM
  • Six Sigma
  • 5s
Interview preparation tips for other job seekers - CEAT is good in terms of culture and salary on time. Work is more but flexible also
They give u bonuses on Diwali
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - HR 

(2 Questions)

  • Q1. What about my experience How to handle for food issue and handle manpower
  • Ans. 

    I have extensive experience in handling food issues and managing manpower effectively.

    • I have implemented strict food safety protocols to ensure compliance with health regulations.

    • I have trained staff on proper food handling procedures to prevent contamination.

    • I have created efficient schedules and workflows to optimize manpower and increase productivity.

    • I have resolved conflicts and motivated team members to work toget

  • Answered by AI
  • Q2. Smart work

Interview Preparation Tips

Interview preparation tips for other job seekers - Work is important so everyone your honest in your life is safe and oni share you problems you senior manager

I applied via Referral and was interviewed in Oct 2018. There were 5 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Mainly focused on technical questions which were interpreted in resume
  • Q2. It was with VP-Technology and HR and they asked related to quality and my way for organisation’s growth forecast.
  • Q3. Why our organisation and what is your expectation from organisation
  • Ans. 

    I am drawn to your organisation's commitment to innovation and employee development. I expect opportunities for growth and a supportive work culture.

    • I am impressed by the company's track record of innovation and success in the industry.

    • I value the emphasis on employee development and growth opportunities within the organisation.

    • I am looking for a supportive work culture that values teamwork and collaboration.

    • I expect c...

  • Answered by AI
  • Q4. Asked questions related to Team building

Interview Preparation Tips

Round: Resume Shortlist
Experience: On technical basis

General Tips: It was lengthy interview for four times with different people. Be clear on your technical knowledge and give your best.
Skills: Communication, Body Language
Duration: >3 Months

I applied via Recruitment Consulltant and was interviewed in Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(3 Questions)

  • Q1. Basic electronics and electrical
  • Q2. Tyre industry electronics
  • Q3. Pneumatics and hydraulic
Round 3 - Behavioral 

(1 Question)

  • Q1. Team handling process

Interview Preparation Tips

Interview preparation tips for other job seekers - Be positive and honest about resume.

Yokohama Off-Highway Tires Interview FAQs

How many rounds are there in Yokohama Off-Highway Tires Customer Service Manager interview?
Yokohama Off-Highway Tires interview process usually has 2 rounds. The most common rounds in the Yokohama Off-Highway Tires interview process are HR and One-on-one Round.
What are the top questions asked in Yokohama Off-Highway Tires Customer Service Manager interview?

Some of the top questions asked at the Yokohama Off-Highway Tires Customer Service Manager interview -

  1. What is the inviter...read more
  2. Which region are u hand...read more
  3. Introduce ur s...read more

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Yokohama Off-Highway Tires Customer Service Manager Interview Process

based on 2 interviews

Interview experience

2
  
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Yokohama Off-Highway Tires Customer Service Manager Salary
based on 4 salaries
₹12 L/yr - ₹19 L/yr
164% more than the average Customer Service Manager Salary in India
View more details

Yokohama Off-Highway Tires Customer Service Manager Reviews and Ratings

based on 2 reviews

3.3/5

Rating in categories

3.3

Skill development

3.3

Work-life balance

4.1

Salary

3.3

Job security

3.3

Company culture

3.3

Promotions

3.3

Work satisfaction

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